Ratings based on 104 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
We loved this hotel! Fantastic service, food, location and value. The rooms were exactly like the photos, which is rare! The Magnolia suite has 2 bathrooms and a decent sized lounge in between the bedrooms, so it was perfect for a family of 2 adults and 2 teens. Location perfect for exploring Sanur. Would absolutely recommend.
by A verified traveler
Posted 5 Dec 2024
Beautiful decor. Large rooms with a lounge area. Bathroom a little on the small side but very manageable. Friendly and hospitable staff.
Comment from Hotel Management
9 Dec 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Linda,Om swastiastu from Maison Aurelia Sanur.Thank you for your kind words. It’s wonderful to know you appreciated our elegant decor, spacious rooms, and welcoming staff. Your comments about the bathroom are also noted.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,
by A verified traveler
Posted 1 Dec 2024
Amazing ever stay
Comment from Hotel Management
3 Dec 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Neil,Om swastiastu from Maison Aurelia Sanur.Thank you for your kind remarks about us. We appreciate you took the time to put it here. It was a pleasure to welcome you at Maison Aurelia Sanur. We look forward to welcoming you back in the future. Warm regards,
by A verified traveler
Posted 29 Nov 2024
Room was so cute, well decorated, super clean and big suite for our small family. The service in the hotel was 10 stars. Everyone greeted you as you walked by, including security. Breakfast service was a bit slow, so we only ate there once. Definitely would go back! Thanks for a wonder stay!
Comment from Hotel Management
3 Dec 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Renee,Om swastiastu from Maison Aurelia Sanur.Thank you for sharing your experience with us. We are delighted to know that you found the room spacious, beautifully decorated, and well-suited for your family. It brings us joy to hear that the cleanliness and service exceeded your expectations, and we truly appreciate your kind words about our team’s hospitality, including our security staff.We also value your feedback about the breakfast service and regret any inconvenience caused. We will discuss this with our restaurant partner to ensure an improved service in the future. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Maison Aurelia for another memorable visit.Warm regards,
by A verified traveler
Posted 23 Nov 2024
Loved the room, so much room and so bright and comfortable.
The pool was fun, and we loved the longer hours when we could use it.
Comment from Hotel Management
28 Nov 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Karel,Om swastiastu from Maison Aurelia Sanur. Thank you for sharing your experience staying with us. We’re pleased to know you appreciated the comfort of our room and that you enjoyed the pool.It was our absolute pleasure to have you stayed with us We look forward to welcoming you back on your next visit to Sanur.Warm regards,
by A verified traveler
Posted 7 Nov 2024
I would certainly stay here again so my comments are primarily intended to persuade the management where additional care is required. Hotel was quite convenient to the beach and lots of nearby restaurants etc. We ate regularly in the hotel and never suffered the dreaded “Bali Belly”.Generally the staff were brilliant and exceptionally friendly and helpful. I didn’t rate the room and general hotel cleaning services. Beds, sheets were very clean and turn down services were very good BUT Shower screen base was badly in need of cleaning and descaling so it appeared to be dirty and neglected. Hand Shower on/off control didn’t function properly. Paintwork on trim areas throughout the hotel was ingrained with dirt. Lift carpet was dirty and gave a very bad first impression to new arrivals. Matt paint finish throughout didn’t help and although intended to be distressed the effects went well below this.
So …. Yes I’ll go again and their prices are reasonable.
Comment from Hotel Management
13 Nov 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Graham,Thank you for sharing your detailed feedback with us. It’s wonderful to know that you enjoyed our location, the convenience to local attractions, and especially your dining experience with us. We’re pleased our culinary offerings contributed positively to your stay.We truly appreciate your constructive comments regarding areas for improvement, and I want to assure you that we take them seriously. Your observations about the shower screen, hand shower control, and paintwork, as well as the lift carpet, have been noted. Our team is already reviewing these points to make the necessary improvements, and your input has been instrumental in highlighting where additional attention is needed. Thank you again for choosing to stay with us, and for providing such insightful comments. We’re committed to enhancing our guest experience and look forward to welcoming you back for an even better stay in the future. Warm regards,
by A verified traveler
Posted 31 Oct 2024
This was a great property. The room was clean, comfortable, and nice. The staff was kind and welcoming. Would definitely stay here again.
Comment from Hotel Management
4 Nov 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Teresa, Om swastiastu from Maison Aurelia Sanur! Thank you so much for your kind words. We're thrilled to hear you enjoyed our comfortable rooms and welcoming service. Knowing you had a positive experience means a lot to us, and we’d be delighted to welcome you back for another stay anytime.Warmest regards.
by A verified traveler
Posted 17 Oct 2024
Amazing quiet and huge suite with the most comfortable super king bed
Comment from Hotel Management
18 Oct 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Warren,Om swastiastu from Maison Aurelia Sanur. Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed the spaciousness and tranquility of our suite, as well as the comfort of our super king bed. It’s great to know that you had a restful stay, and we look forward to welcoming you back for another amazing experience!Warmest regards,
by A verified traveler
Posted 20 Sep 2024
The room was a great size and very clean, the bed was so comfortable. The staff were extremely helpful and gave great food recommendations. The pool was nice, the sun goes behind the building around midday so would suggest you enjoy the pool and sun beds in the morning and head out to the beach etc in the afternoon.
Comment from Hotel Management
16 Oct 2024 by Pauline Mottoulle- General Manager, Hotel Management
Dear Talika,Om swastiastu from Maison Aurelia Sanur. Thank you for your lovely review. We are delighted to hear that you enjoyed the spacious and clean room, as well as the comfort of our beds. It’s wonderful to know that our staff provided helpful recommendations and that you found the pool area relaxing. Your tip about enjoying the sun in the morning is greatly appreciated!We hope to welcome you back to Maison Aurelia for another enjoyable stay in the near future.Warm regards,
by A verified traveler
Posted 21 Aug 2024
Would recommend all the time
Comment from Hotel Management
1 Oct 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Neil,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. Your satisfaction is our greatest gift so thank you very much, once again, for your kind review. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards,
