Ratings based on 98 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
I would certainly stay here again so my comments are primarily intended to persuade the management where additional care is required. Hotel was quite convenient to the beach and lots of nearby restaurants etc. We ate regularly in the hotel and never suffered the dreaded “Bali Belly”.Generally the staff were brilliant and exceptionally friendly and helpful. I didn’t rate the room and general hotel cleaning services. Beds, sheets were very clean and turn down services were very good BUT Shower screen base was badly in need of cleaning and descaling so it appeared to be dirty and neglected. Hand Shower on/off control didn’t function properly. Paintwork on trim areas throughout the hotel was ingrained with dirt. Lift carpet was dirty and gave a very bad first impression to new arrivals. Matt paint finish throughout didn’t help and although intended to be distressed the effects went well below this.
So …. Yes I’ll go again and their prices are reasonable.
Comment from Hotel Management
13 Nov 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Graham,Thank you for sharing your detailed feedback with us. It’s wonderful to know that you enjoyed our location, the convenience to local attractions, and especially your dining experience with us. We’re pleased our culinary offerings contributed positively to your stay.We truly appreciate your constructive comments regarding areas for improvement, and I want to assure you that we take them seriously. Your observations about the shower screen, hand shower control, and paintwork, as well as the lift carpet, have been noted. Our team is already reviewing these points to make the necessary improvements, and your input has been instrumental in highlighting where additional attention is needed. Thank you again for choosing to stay with us, and for providing such insightful comments. We’re committed to enhancing our guest experience and look forward to welcoming you back for an even better stay in the future. Warm regards,
by A verified traveler
Posted 31 Oct 2024
This was a great property. The room was clean, comfortable, and nice. The staff was kind and welcoming. Would definitely stay here again.
Comment from Hotel Management
4 Nov 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Teresa, Om swastiastu from Maison Aurelia Sanur! Thank you so much for your kind words. We're thrilled to hear you enjoyed our comfortable rooms and welcoming service. Knowing you had a positive experience means a lot to us, and we’d be delighted to welcome you back for another stay anytime.Warmest regards.
by A verified traveler
Posted 17 Oct 2024
Amazing quiet and huge suite with the most comfortable super king bed
Comment from Hotel Management
18 Oct 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Warren,Om swastiastu from Maison Aurelia Sanur. Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed the spaciousness and tranquility of our suite, as well as the comfort of our super king bed. It’s great to know that you had a restful stay, and we look forward to welcoming you back for another amazing experience!Warmest regards,
by A verified traveler
Posted 20 Sep 2024
The room was a great size and very clean, the bed was so comfortable. The staff were extremely helpful and gave great food recommendations. The pool was nice, the sun goes behind the building around midday so would suggest you enjoy the pool and sun beds in the morning and head out to the beach etc in the afternoon.
Comment from Hotel Management
16 Oct 2024 by Pauline Mottoulle- General Manager, Hotel Management
Dear Talika,Om swastiastu from Maison Aurelia Sanur. Thank you for your lovely review. We are delighted to hear that you enjoyed the spacious and clean room, as well as the comfort of our beds. It’s wonderful to know that our staff provided helpful recommendations and that you found the pool area relaxing. Your tip about enjoying the sun in the morning is greatly appreciated!We hope to welcome you back to Maison Aurelia for another enjoyable stay in the near future.Warm regards,
by A verified traveler
Posted 21 Aug 2024
Would recommend all the time
Comment from Hotel Management
1 Oct 2024 by Pauline Mottoulle, General Manager, Hotel Management
Dear Neil,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. Your satisfaction is our greatest gift so thank you very much, once again, for your kind review. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards,
by A verified traveler
Posted 30 Jul 2024
The rooms are beautiful and the bedding is incredibly comfortable and luxurious. The hotel lobby and bar is beautiful and the staff are lovely. Cork bistro has a nice menu and decent bar.
The pool area is lovely but if you’re after some sun by the pool, you’ll only get it in the middle of the day as it is shaded by the hotel and a large tree.
We opted for a package that included daily massages at the in house spa but we don’t think the team are trained as the massages were not the best we’ve had in Bali. The spa is also right next to the pool so if there’s a lot of kids screaming and splashing in the pool and you’re someone who struggles to zone out, you may want to find a different place for a massage that’s more quiet and relaxing.
Wifi is fast and reliable. Amenities are well thought out and the rooms beautiful finished. Filtered water machines on each floor is a nice touch too!
Overall, we loved our stay at the Maison Aurelia but next time will opt for a package that includes breakfast and get massages elsewhere.
Comment from Hotel Management
5 Aug 2024 by Pauline Mottoulle, Hotel Management
Dear Thomas,Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur.We are pleased to read that you enjoyed our beautiful rooms, comfortable beds, our lobby, and our lovely staff. Your feedback will be shared with our teams.Nevertheless, we are sincerely sorry to read that the massage did not meet your expectations. Your comments have been shared with the spa team and we will ensure that refresher training is conducted in order to avoid such situations in the future and the standards you can expect in a hotel like ours. We are delighted to read that you will be back and are already looking forward to welcoming you again soon. With my kind regards, Pauline MottoulleGeneral Manager
by A verified traveler from Dulwich Hill
Posted 29 Jul 2024
Loved this hotel, the location was perfect, walking distance to the beach and restaurants and shopping all along the same street. The room was spacious and clean and the staff were friendly and helpful, couldn’t have asked for more.
Comment from Hotel Management
31 Jul 2024 by Pauline Mottoulle, Hotel Management
Dear Nicole,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. We are pleased to learn that you’ve enjoyed our location, our room cleanliness and comfort as well as our friendly and helpful staff. Your satisfaction is our greatest gift so once again, thank you very much for your motivating feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
by A verified traveler from raleigh
Posted 27 Jul 2024
Lovely spot, walkable to the beach and the whole shopping and dining scene. Room walls are thin, so bring earplugs to remain unbothered.
Comment from Hotel Management
29 Jul 2024 by Pauline Mottoulle, Hotel Management
Dear Cynthia,Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur.We are pleased to read that you enjoyed our location. Your feedback will be shared with our teams. Nevertheless, we are sorry to learn that the live music in the bar next door has bothered you while staying with us. Regarding the music in our restaurant, we’ve already shared this matter with the restaurant team to avoid such situations in the future. We sincerely apologize for the inconvenience. We truly hope to have the pleasure to welcome you back soon to Maison Aurelia and enjoy a new experience with us. Best regards, Pauline MottoulleGeneral Manager
by A verified traveler
Posted 20 Jul 2024
Great stay!
Comment from Hotel Management
22 Jul 2024 by Pauline Mottoulle, Hotel Management
Dear Matthew,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review about your recent stay with us. Your satisfaction is our greatest gift so once again, thank you very much for your feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager
by A verified traveler
Posted 10 Jul 2024 on Wotif
Hotel was okay, some of the ceilings in the foyer/restaurant have big holes in that need to be filled. Rooms were reasonably clean, lots of dust around the doors.
Wife was bitten by loads of ants on the first night, we called room service at 5am, they changed sheets, said they would be back to spray the ant trail which they never, we bought some spray ourselves and done the job. Have read another review about someone else with an ant problem. Was uncomfortable for my wife as the bites were very itchy.
Comment from Hotel Management
18 Jul 2024 by Pauline Mottoulle, Hotel Management
Dear Kenneth Andrew,Thank you very much for taking the time to review your stay with us. Your feedback is much appreciated. Your comments will be discussed with our staff and managers involved, in order to avoid such situations in the future.We hope this happening won’t prevent you from coming back to Maison Aurelia Sanur. We would be delighted to welcome you back for a new experience. With my best regards, Pauline MottoulleGeneral Manager
