Ratings based on 406 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Great Experience
Comment from Hotel Management
21 Nov 2024 by Surya Mahardika, Hotel Management
Dear Sandro,Thank you for providing us with your feedback. We look forward in welcoming you back to our resort.Kind regards,Surya MahardikaManagement team
by A verified traveler from West Leederville
Posted 5 Nov 2024
I want to be fair when I make this review because overall it’s a nice hotel with great staff.
However , there were issues.
1- the main restaurant was closed for refurbishment and you could only use Pier 8 , that said, Pier 8 is in a fantastic location.
2- the hotel is being refurbished throughout and it’s my understanding that the pool and Pier 8 will be refurbished in Jan 25.
3- the hot water in our room was cold /tepid for most of our stay until we were told to let it run for 5 minutes first and even then it was only warm.
4- Normally in a hotel you put down a deposit and pay the rest when leaving . In this case you put down $400.00 and they then text you to say you have exceeded the amount and please put down more. This was first for me.
5- the hotel feels disjointed with a huge pond in the middle with no access around it. Essentially you have the front reception and then the pool and beach side restaurant.
6- not overly friendly reception staff.
The positives.
1- nice room with large balcony / second living area.
2- nice breakfast
3- great restaurant and pool staff.
4- nice pool if somewhat very hot to sit around and very warm water.
5-great location.
In summary I would stay again , however ,wait until all the refurbishment is done.
Comment from Hotel Management
6 Nov 2024 by Sarah, Hotel Management
Dear Mr. Michael, Thank you for taking the time to share your feedback with us, and for offering a balanced perspective. We truly appreciate your constructive comments and are glad to hear that you enjoyed the location, your room, breakfast, and the service from our restaurant and pool staff.We apologize for the inconveniences you experienced during your stay, and we deeply appreciate your understanding that we are in the midst of an exciting refurbishment project. We acknowledge the challenges you faced with the closure of the main restaurant and the pool area being under renovation, and we are committed to ensuring that these spaces, along with Pier Eight, will be fully upgraded for a better experience by January 2025.Regarding the hot water issue, we are sorry that the temperature was not ideal during your stay. We are currently addressing this with our maintenance team to improve the consistency of hot water in all rooms, and we appreciate your patience while we work on resolving this.Thank you once again for your thoughtful review, and we're happy to hear you'd consider staying with us again. We look forward to welcoming you back when the renovations are complete, and we’ll strive to make your next stay even more enjoyable.Best Regards, Sarah Devita - Management Team.
by A verified traveler from Worongary
Posted 23 Oct 2024
This property is about to udergo an upgrade so maintenance is not being done. 2 lifts out of action, gym machines out of action. Main restaurant out of action. Overall better options elsewhere for the money spent.
Comment from Hotel Management
28 Oct 2024 by Sarah, Hotel Management
Dear Mr. Andrew, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We're aware of the issues with the lifts, gym machines, and restaurant, and we appreciate your understanding as we prepare for our upcoming upgrades.Your feedback is invaluable as we work to improve our facilities and ensure a better experience for our guests in the future. We hope you'll consider giving us another chance once the upgrades are complete.Kind Regard, Sarah Devita - Management Team
by A verified traveler
Posted 6 Oct 2024
Great rooms and location.
Comment from Hotel Management
7 Oct 2024 by Sarah, Hotel Management
Dear Peter Martin, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team
by A verified traveler
Posted 18 Sep 2024
The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for
Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible.
I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Comment from Hotel Management
18 Sep 2024 by Sarah, Hotel Management
Dear Ms. Shanaz, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet your expectations, particularly regarding the food and beverage service, as well as the safety concerns at our entrance.We take your feedback seriously, and I will ensure that our F&B team receives additional training to improve our service and food quality. Your comments about the wait times and the poached eggs are invaluable as we strive to enhance our guest experience.I also want to sincerely apologize for the safety issue you encountered outside. We are reviewing our procedures to ensure proper signage and maintenance to prevent such incidents in the future.Your insights are important to us, and I would appreciate the opportunity to discuss your experience further. We hope to have the chance to serve you better in the future.Kind Regards, Sarah Devita - Management Team
by A verified traveler
Posted 31 Aug 2024
Great location and wonderful staff. The team there are friendly and could not do more to help.
The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had.
We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali.
We will not be staying with any InterContinental properties in the future after this experience.
Comment from Hotel Management
5 Sep 2024 by Sarah, Hotel Management
Dear Brian, Thank you for taking the time to share your feedback. We’re thrilled to hear that you found our location and team to be wonderful and welcoming. Your kind words about our staff are greatly appreciated, and we will make sure to pass along your praise to them.However, we’re genuinely sorry to hear about the issues you encountered during your stay. Your comments regarding the state of the property, including the hot water, decking areas, and bathroom conditions, are concerning. Please be assured that we take such feedback seriously and are currently reviewing these areas to address and improve upon them.We understand that the experience did not meet your expectations, especially in terms of value for money. Your feedback is invaluable as we strive to enhance our guest experience and ensure that our facilities meet high standards.While we regret that you won’t be staying with InterContinental properties in the future, we hope you’ll reconsider and give us another chance in the future. Should you decide to visit us again, please reach out directly so we can ensure a more enjoyable experience.Thank you once again for your feedback, and we wish you all the best on your future travels.Warm regards,Sarah Devita - Management Team
by A verified traveler
Posted 30 Aug 2024
Liked the patio space.
Comment from Hotel Management
5 Sep 2024 by Sarah, Hotel Management
Dear Valued Guest, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team
by A verified traveler
Posted 13 Aug 2024 on Wotif
We loved our stay here, the staff were all wonderful. Would definitely come back
Comment from Hotel Management
14 Aug 2024 by Sarah, Hotel Management
Dear Mr. Brooke, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team
by A verified traveler from Forster
Posted 31 Jul 2024
The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly
Comment from Hotel Management
1 Aug 2024 by Sarah, Hotel Management
Dear Mr. Carl John, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team
