Ratings based on 17 Verified Reviews

3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Old

Posted 8 Nov 2019 on Hotels
Aircon spoilt, old and poorly maintained hotel.
Comment from Hotel Management
12 Nov 2019 by The Management, Hotel Management
Dear Thank you for staying with Hotel Grand Santhi Denpasar and great comments dedicated to us. We do apology for the inconvenience and will be positive feedback for us for our next future best service
5 out of 5
by A verified traveler from India

Posted 14 Oct 2019
Nice breakfast good staff close to all locations ,toilets need glass showers ,otherwise all perfect
Comment from Hotel Management
17 Oct 2019 by Wardani as reservation Officer, Hotel Management
Dear Mustafa Thank you for staying with us, apologise for your inconvenience Your review will be make us nice more in the future... Thanks you
4 out of 5
by A verified traveler

Posted 22 Oct 2018
We met very good nice staff. All sheets pilow covers toiletaries were changed every day. The staff helped us to find a desent honoust driver with cheap prices for his services. The hotel provides open bephie breakfast with delecious veriety of food. The main thing you feel safe and secure. It is located near three supermarkets
Comment from Hotel Management
28 Nov 2018 by Wardani Erawati, Hotel Management
Dear janan Warmest greeting from Hotel Grand Santhi Thank you for your best review...... We waiting for your next visit
4 out of 5
by A verified traveler from Perth

Great Value

Posted 28 Aug 2017
Pros: Location and friendly service.
Cons: The Wi-Fi and internet connection. Maybe the noise at the pool side early in the morning. make the poolside able to have reclining deck chairs to lay
Location: Mall 21 and Matahari shopping malls. There are some restaurants close by and its is 10-15 minutes to Sanur.
The staff and the environment at the Grand Santhi is really 5 Star ***** in my opinion from the amazing experience. The staff are so friendly and went out of their way to meet my needs. One of the staff brought me bananas from his home town. They moved desks in the lobby and reception to allow me room to work at different times. The restaurant staff had my breakfast ready by the third day without me asking. The fresh fruits were amazing. From the service staff, reception, sales and marketing through human resources all took time to make me feel welcome and ensure I was happy with everything. Thoroughly recommend for anyone on short business trip. I came for dental work at Bali International Dental Clinic around the corner. Mall 21 and Matahari are within minutes of walking. Sanur is a short taxi ride. My only issue was the Wi-Fi and internet connection. The "Hotspot" didn't reach the 4th floor or dropped out frequently.
Comment from Hotel Management
7 Sep 2017 by Wardani Erawati, Hotel Management
Thank you for your support to us, regarding to internet connection we appologize for that inconvinience and hopefully you will be back to stay with us
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 May 2017 on Hotels
3 out of 5
by BEVERLEY ANN

Good location for Denpasar shopping

Posted 11 May 2017 on Hotels
Our stay here was ok, hotel different from our usual kuta/ubud accommodation, they are not used to dealing with Aussie tourist, so it was us out of our usual comfort zone, not a fault on their part, we would stay again.The plumbing in bathroom needs attention, staff were very helpfull, it was the language barrier that was a problem sometimes.
2 out of 5
by A verified traveler from NZ

Disappointing aspects

Posted 23 Jul 2016
Pros: The staff were lovely and very friendly and accommodating.
Cons: Change those nasty shower curtains and clean the bathroom - try using some bleach or mould killer once in a while!
Location: Pura Jagnatnata Hindu temple (although apparently the name means "all (faiths) welcome")
First let me say that all the staff I dealt with were outstanding, from the man at reception on arrival to the lady who made the individual omelettes for breakfast the day I left. The biggest disappointment was the bathroom/toilet. The shower curtains (which I assume were once white or at least cream) were brown (dark brown at the bottom), and there was dark mould in the grouting around the tiles at the 'plug' end of the bath/shower. The towel rail almost came off the wall when I pulled a towel off it (one end actually came away) and the walls and floor around the toilet looked....nasty! This was a surprise and a great shame as the room itself appeared clean and tidy. A secondary disappointment was that the continental breakfast was uncovered (by any kind of protection from insects that is, it was covered, but in tiny fruitflies or something - which were on the fresh fruit, bread, etc etc. Not wanting to get Bali Belly I opted for the cooked breakfast and had a lovely omelette made for me too.
2 out of 5
by A verified traveler

TERRIBLE experience

Posted 20 Mar 2015 on Hotels
Terrible...supposed to be non-smoking in the whole building, but there was a hotel staff or customer or two in the space in front of my room, SMOKING all the time. I had asthma fit while staying this hotel and it got a LOT worse because of this...I complained to the hotel staff but they didn't do anything...I'd NEVER EVER go back again or recommend this hotel to anyone else.
Comment from Hotel Management
23 Mar 2017
warms greeting form hotel Grand Santhi thanks in advance already want to stay at hotel Grand Santhi. I on behalf of hotel leaders say the apology that infinite inconvenience stay at hotel Grand Santhi. and we are very grateful for feedback / suggestions will be our future evaluations. indeed this year we will be doing some renovation including rooms being targeted because of the condition that is long enough. once again we apologize. we would be very grateful return when the delights to come back to our place. best regards, agung sedayu tribuana
4 out of 5
by A verified traveler from Frankfurt

Posted 12 Jan 2020
Der Pool ist eine schöne Abkühlung, wenn nicht gerade ein Schwimmkurs darin stattfindet. Das Frühstück ist wenig westlich, aber man kann sich immer ein Omelette bestellen. Die Zimmer sind soweit ordentlich, aber die sanitären Anlagen sind alt, die Duschwanne und Vorhang waren sehr verdreckt und die Abflüsse haben teilweise gestunken. Großes Lob gilt dem freundlichen Personal.
Comment from Hotel Management
18 Jan 2020 by Agung, Hotel Management
Herzliche Grüße aus dem Grand Santhi Hotel .... !!! Wir bedanken uns im Namen der Geschäftsführung sehr herzlich für das Vertrauen in die Nutzung des Grand Santhi Hotels. Entschuldigung während des Aufenthaltes / Aufenthaltes gibt es Dinge, die weniger erfreulich / nicht gut sind. und vielen Dank für die Anregungen / Inputs für unsere zukünftigen Verbesserungen. Wir entschuldigen uns noch einmal für die Unendlichkeit. unser Respekt, Agung Sedayu Tribuana
4 out of 5
by A verified traveler

Komfortabel und gute Lage

Posted 29 Nov 2019 on Hotels
Mitten in Denpasar, Shoppingcenter in der Nähe und zu Fuss in ca. 5 Minuten erreichbar.
Comment from Hotel Management
4 Dec 2019 by The management, Hotel Management
Dear Esther Warmest greeting from Hotel Grand Santhi Thank you for your review and we waiting for the next visit
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