Ratings based on 233 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Guest Relations Management, Hotel Management
Hi Kathy,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We hope that you will give us another opportunity to provide you with a much better experience in the future. We value your patronage and would be grateful for the chance to regain your trust.We appreciate your understanding and hope to have the opportunity to welcome you back.
by A verified traveler
Posted 19 Oct 2024
My son’s stay here for family event. They stated it was dirty and they felt unsafe. We will never stay here again.
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Tenisha L, We're sorry to hear that your son did not have a positive experience during his stay. Our team takes cleanliness and safety very seriously, and we regret that this was not up to our usual standard. We appreciate your feedback and will address these concerns internally to ensure a better experience for future guests.
by A verified traveler
Posted 12 Oct 2024 on Hotels
Their wore bed bugs in the bed and bugs all over floor . We wore not happy very rude staff
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Samantha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 11 Oct 2024 on Hotels
It was ok
Comment from Hotel Management
12 Oct 2024 by Guest Relations Management, Hotel Management
Hi Remi,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Guest Relations Management, Hotel Management
Hi Aliaksei,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
by A verified traveler
Posted 19 Sep 2024 on Hotels
Comment from Hotel Management
20 Sep 2024 by Guest Relations Management /, Hotel Management
Hi Steven,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
by A verified traveler
Posted 18 Sep 2024
Rooms are dirty and full water in washrooms
Comment from Hotel Management
19 Sep 2024 by Guest Relations Management, Hotel Management
Hi Dinesh,Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered in your room and the problems with water in the washroom. This is not the standard we strive for, and your feedback is invaluable in helping us improve.We will address these concerns with our housekeeping and maintenance teams to ensure that these issues are resolved promptly. Your comfort and satisfaction are our top priorities.If you choose to stay with us again, please let us know so we can ensure a much better experience.Thank you once again for bringing this to our attention.
by A verified traveler
Posted 24 Aug 2024
Terrible full of cockroaches dirty as hell do not stay here is terrible bad
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Hello Jose r, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Guest Relations Management, Hotel Management
Hi Clement,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
by A verified traveler
Posted 7 Aug 2024
The room was not very clean. The sheets had stains and the bed looked like it hasn’t they been changed in a while. Me and my son both didn’t feel safe staying there. The lady at the front desk was very nice.
Comment from Hotel Management
8 Aug 2024 by Guest Relations Management, Hotel Management
Hi Robin,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in the room, and we regret that you and your son did not feel safe during your stay. Your comfort and safety are our top priorities, and we take your concerns seriously. Rest assured, we will address the housekeeping issues promptly to ensure a higher standard of cleanliness for all our guests.We are pleased to hear that the lady at the front desk provided you with excellent service. We will pass along your kind words to her. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for bringing these matters to our attention.
