Ratings based on 34 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Stay away
Posted 8 Oct 2023 on HotelsNoise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it
Cold water: if you plan on showering at the same time as other guests, you won't have hot water
Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room
Bed: the ned is rock hard and feels like sleeping on a plank
It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
Comment from Hotel Management
8 Oct 2023 by Marketing Department, Hotel Management
Dear guest,First of all, we thank you for choosing, evaluating and writing a comment for Polat Thermal Hotel. Your evaluation is very important for us to improve our service quality. We will inform the related department urgently about the unpleasent issues you mentioned in your comment. As a Polat Thermal Hotel, we will make sure that you will have a enjoyable holiday next time. Thank you for choosing us.Best Regards,Marketing Department
by A verified traveler
Posted 5 Oct 2023
Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Comment from Hotel Management
8 Oct 2023 by Marketing Department, Hotel Management
Dear guest,First of all, we thank you for choosing, evaluating and writing a comment for Polat Thermal Hotel. It is very important for us that you enjoyed your stay in our hotel. Our main aim is always to give you a better service. We will be very happy to see you again in Polat Thermal Hotel. Best Regards,Marketing Department
by A verified traveler
Posted 11 Oct 2022
A lot of leftover around the hot pool clothes some food empty drinking cans towels
by A verified traveler
Posted 28 Feb 2022 on Hotels
Comment from Hotel Management
1 Mar 2022 by polat thermal hotel, Hotel Management
Dear Vadim;
Thank you for sharing your kind comment about our service and staff with us here. We are happy that you came back from your holiday with good memories, we wish you healthy and happy days with the hope of seeing you with us again as soon as possible.
Regards,
by A verified traveler
Posted 7 Jan 2022 on Hotels
Comment from Hotel Management
20 Jan 2022 by polat thermal hotel, Hotel Management
Değerli Misafirimiz ;
Öncelikle yorum yazarak otelimize göstermiş olduğunuz nazik ilgi için teşekkür ederiz. Beklentilerinizi karşılayabilmiş ve sizlere güzel bir konaklama deneyimi yaşatabilmiş olmaktan mutlu olduğumuzu bilmenizi ister Polat Thermal Hotel ailesi olarak sizlerle tekrar görüşmek dileğiyle
by A verified traveler
Cool thermal pool, excellent food!
Posted 14 Dec 2021 on HotelsCool thermal pool, excellent food!
Comment from Hotel Management
23 Dec 2021 by polat thermal hotel, Hotel Management
Değerli Misafirimiz,
Temel politikamız misafirlerimizin memnuniyetini en üst seviyede tutmaktır. Misafirlerimizin istek ve taleplerinin her zaman bir adım önünde olabilmek ve daha iyi hizmet verebilmek için elimizden gelen her türlü özverili çalışmalarımızı sürdürmeye devam etmekteyiz.
Saygılarımızla,
by Shailesh from Toronto Canada
Eccellent
Posted 26 Jul 2015 on HotelsBeautiful sea view property, close to all restaurants.
Comment from Hotel Management
19 Dec 2015 by Polat Thermal Hotel, Hotel Management
Dear guest,
We thank you :)
Sincerely
by A verified traveler
good
Posted 12 Jul 2015 on Hotels:)
Comment from Hotel Management
19 Dec 2015 by Polat Thermal Hotel, Hotel Management
Dear guest,
We thank you :)
See you, sincerely
by A verified traveler from California
Shabby, a little creepy
Posted 8 Jul 2015
Pros: The indoor pool
Cons: Maintenance, pest control, restaurant food and staff.
Location: Location is convenient to Pamukkale
The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.
by A verified traveler from california
Needs renovation
Posted 25 Jun 2015
Pros: The hot springs was awesome and the pool was great.
Cons: The room wiring is old, wires were coming out of the wall and it was dark and had poor air conditioning. It would be nice to have complementary water
Location: Pammukale and the hieroposlis is close.
Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun.
The air conditioning was poor we opened our window and the lighting in the room was poor.
The breakfast had food left over from the previous dinner.
