Ratings based on 997 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
by A verified traveler from Cranberry Portage
Posted 4 Oct 2024
Was told at check in there was no parking near room. Would have to walk or take shuttle. Was told that the complex "catered to bus tours, not car travelers". One king bed instead of two beds. When questioned, was told a king can fit 4 people. Was told nothing available. I said I booked 2 beds, Was asked how I booked. I said through Expedia. "Supervisor" said - "Oh that's what the problem is". Was made to feel it was my fault they did not have what I reserved.
No internet from room. Had to leave complex to find a "public space". Vending machines empty. Cardboard cups instead of glass (glass is MORE sustainable) for $300/night. I don't think there was ever coffee in the room. Took an hour to get settled after 10 hour drive - not fun. The "luxury" we expected to get was only superficial and mostly the grounds (which were beautiful). Grumpy staff, Whole experience turned us off. Guess we are just not "cruise" people. Definitely not what we were expecting.
by A verified traveler
Posted 26 Sep 2024
went a year end received great price
by A verified traveler
Posted 25 Sep 2024
NA
by A verified traveler
Good place to stay
Posted 23 Sep 2024 on HotelsA unique, fun place to stay. Hotel staff was very accomodating in helping us to have a room that met my disability needs. Shuttle met us at railroad and took care of getting our luggage to our room.
by A verified traveler
Posted 21 Sep 2024
Very bad front desk
by A verified traveler
Posted 21 Sep 2024
Great location. Not enough car parking spaces. Terrible front desk service. It was end of season so help was ready to leave. Only Sophie and Jonathan--2 servers in Karstens restaurant were superb!
by A verified traveler
Posted 21 Sep 2024
Extremely well located right next to park entrance. But hotel is very poorly planned, you have to wait for a shuttle or walk far away from only 2 small parking lots. There is no housekeeping and food is very overpriced.
by A verified traveler
Posted 20 Sep 2024 on Hotels
by A verified traveler
Posted 19 Sep 2024
Check in is 3. At 3:30 I checked in and was told the room may or may not be clean, but if it wasn’t I could leave my stuff in the room and comeback later. Why would they give me a room if they didn’t know it was clean and why would I leave my stuff there? The clerk was quite distracted by two coworkers who weren’t busy. Service was poor for lunch. I was finally given a menu and told what they didn’t have, but no one ever came back for my order. I left and ate elsewhere. Parking was inadequate. People were double and triple parked in the overflow lot. It was late in the season so who knows what it’s like in summer. BTW this property is owned by Holland American cruise line.
