Ratings based on 695 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Yvette, Hotel Management
Thank you for staying with us, Debbie! We appreciate your feedback and the time you took to share your experience. If there’s anything specific we can do to improve your future stay, please let us know. We hope to welcome you back again soon!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Yvette, Hotel Management
Thank you so much, Jieming, for your 5-star review! We’re thrilled to hear that you had a great stay with us. We appreciate your feedback and look forward to welcoming you back to Denali Rainbow Village in the future!
by A verified traveler from San Jose
Posted 19 Sep 2024
Excellent experience overall. The shuttle service from the train station was very helpful. The rooms were clean and had all the amenities including a kitchen. Its right next to the boardwalk so very conveniently located next to gift shops, restaurants and other activities in the area. The free shuttle to the Denali park is across the street from the rainbow village
Comment from Hotel Management
21 Sep 2024 by Yvette, Hotel Management
Thank you for sharing your excellent experience with us! We're glad to hear that you found the shuttle service helpful and enjoyed the convenience of our location near the boardwalk, shops, and restaurants. It’s great to know the room amenities, especially the kitchen, met your needs. We’re also happy you took advantage of the free shuttle across the street to Denali National Park. We hope to welcome you back again soon!
by A verified traveler from Lynnwood
Posted 15 Sep 2024
The property was great the staff was very helpful and nice.
The boardwalk in front of the property needs to be replaced. Their wasn’t that many eating options.
Comment from Hotel Management
16 Sep 2024 by yvette, Hotel Management
Thank you for your kind review and for staying with us! We're glad you enjoyed the staff's hospitality. We appreciate your feedback about the boardwalk and are planning to make repairs once the shops are closed, as it's challenging to do so during operating hours. As for dining options, we have five places right here on the boardwalk and several other restaurants within walking distance. We hope to welcome you back soon!
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Yvette, Hotel Management
Thank you for your feedback. However, we must clarify a few details. According to our records, you did not check in for your reservation and were marked as a no-show. We attempted to contact you on July 4th but did not receive a response. Additionally, your booking was a non-refundable reservation, which was clearly stated at the time of booking.We encourage our guests to reach out to us if there are any changes to their travel plans, and we always do our best to assist within the terms of the reservation.
by A verified traveler from Winamac
Posted 11 Sep 2024
Things were fine and clean for 1 night.
Comment from Hotel Management
12 Sep 2024 by Yvette, Hotel Management
"Thank you, Jamie, for staying with us and for your kind review! We're glad to hear everything was to your satisfaction. We appreciate your feedback and hope to welcome you back in the future!"
by A verified traveler
Posted 9 Sep 2024 on Hotels
cancellation rules need to be better detailed.
I booked 2 nights. Because of a change of our job we had to cut our trip shorter. So I had to cancel one night. I gave over 2 months notice but was still charged 30% of one night. I made a comment that they could rent the night to someone else and was told that they could not do that???
This seemed unfair.
Comment from Hotel Management
9 Sep 2024 by Yvette, Hotel Management
Thank you for staying with us and for sharing your feedback. We understand your frustration, but we do our best to make our cancellation policy clear to all guests. As stated, we offer a 70% refund for cancellations made more than 14 days in advance, which is what was applied in your case. While we understand the unexpected change in your plans, our policy is in place to help us manage availability effectively. We appreciate your understanding and hope to welcome you back in the future under different circumstances.
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Yvette, Hotel Management
Thank you for choosing to stay with us, John! We truly appreciate your feedback and are glad you took the time to share your experience. Your comments help us continue to improve, and we hope to welcome you back for an even better stay in the future!"
by A verified traveler
Posted 8 Sep 2024
Fit our needs for our trip to Denali.
Comment from Hotel Management
8 Sep 2024 by Yvette, Hotel Management
"Thank you for choosing to stay with us during your trip to Denali! We're glad our accommodations fit your needs, and we truly appreciate your feedback. It was a pleasure having you, and we hope to welcome you back on your next adventure!"
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by Yvette, Hotel Management
Thank you, Sharon, for staying with us and taking the time to leave your feedback! We truly appreciate it and are glad to hear you enjoyed your visit.
