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Holland America Denali Lodge

3.5 star property
Resort in Denali National Park with a 24-hour front desk and a restaurant

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February 2025

Photo gallery for Holland America Denali Lodge

Lobby
Property grounds
Front of property
Aerial view
In-room safe, desk, iron/ironing board, bed sheets

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included

Room options

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In-room safe, desk, iron/ironing board, bed sheets

Room

Highlights

Separate sitting area
Heating
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Daily housekeeping
In-room safe
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
Milepost 238.5 George Parks Hwy, Denali National Park, AK, 99755

What's nearby

  • Wilderness Access Center - 5 min drive
  • Denali National Park Visitors Center - 6 min drive
  • Black Diamond Golf Course - 13 min drive
  • Stampede Trailhead - 36 min drive

Getting around

  • Fairbanks Intl. Airport (FAI) - 126 min drive

Restaurants

  • ‪Prospectors Historic Pizzeria & Alehouse - ‬3 min walk
  • ‪Black Bear Coffee House - ‬6 min walk
  • ‪Denali Doghouse - ‬7 min walk
  • ‪Thai & Chinese Food To Go - ‬4 min walk
  • ‪Alpenglow - ‬4 min drive

About this property

Holland America Denali Lodge

Resort in the mountains
At McKinley Chalet Resort, you can look forward to shopping on site, a fireplace in the lobby, and a bar. Free WiFi in public areas is available to all guests, along with a business center and a restaurant.
You'll also enjoy the following perks during your stay:
  • Free self parking and extended parking
  • Cooked-to-order breakfast (surcharge), an area shuttle, and a gift shop
  • A vending machine, luggage storage, and smoke-free premises
  • Guest reviews speak highly of the helpful staff and location
Room features
All 483 rooms boast comforts such as separate sitting areas, in addition to amenities like safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Separate sitting areas, coffee/tea makers, and heating

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 2 mi
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 12 to 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Karstens Public House

Things to do

  • Helicopter/airplane tours
  • Shopping

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • Picnic area

Accessibility

  • Elevator

More

  • 2 floors
  • 28 buildings
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 25 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

McKinley Chalets
McKinley Chalets Denali National Park
McKinley Chalets Hotel
McKinley Chalets Hotel Denali National Park
Hotel Mckinley Chalet
McKinley Chalet Resort Denali National Park
McKinley Chalet Denali National Park
McKinley Chalet
Mckinley Chalet Hotel Denali National Park And Preserve
McKinley Chalet Resort
Holland America Denali Lodge Resort
Holland America Denali Lodge Denali National Park
Holland America Denali Lodge Resort Denali National Park

Frequently asked questions

Is McKinley Chalet Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at McKinley Chalet Resort?

Self parking and extended parking are free at this property.

What time is check-in at McKinley Chalet Resort?

Check-in begins at 4 PM.

What time is check-out at McKinley Chalet Resort?

Check-out is at 11 AM.

Where is McKinley Chalet Resort located?

Situated near the airport, this resort is within 3 mi (5 km) of Denali National Park, Wilderness Access Center, and Denali National Park Visitors Center. Black Diamond Golf Course is 9 mi (14.4 km) away.

Holland America Denali Lodge Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

Barb, Cranberry Portage

Traveled with family
Disliked: Staff & service, amenities
Was told at check in there was no parking near room. Would have to walk or take shuttle. Was told that the complex "catered to bus tours, not car travelers". One king bed instead of two beds. When questioned, was told a king can fit 4 people. Was told nothing available. I said I booked 2 beds, Was asked how I booked. I said through Expedia. "Supervisor" said - "Oh that's what the problem is". Was made to feel it was my fault they did not have what I reserved. No internet from room. Had to leave complex to find a "public space". Vending machines empty. Cardboard cups instead of glass (glass is MORE sustainable) for $300/night. I don't think there was ever coffee in the room. Took an hour to get settled after 10 hour drive - not fun. The "luxury" we expected to get was only superficial and mostly the grounds (which were beautiful). Grumpy staff, Whole experience turned us off. Guess we are just not "cruise" people. Definitely not what we were expecting.
Stayed 1 night in Sep 2024

8/10 Good

mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went a year end received great price
Stayed 2 nights in Sep 2024

8/10 Good

Winnie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
NA
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
A unique, fun place to stay. Hotel staff was very accomodating in helping us to have a room that met my disability needs. Shuttle met us at railroad and took care of getting our luggage to our room.
Stayed 1 night in Sep 2024

6/10 Okay

Akash

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very bad front desk
Stayed 1 night in Sep 2024

6/10 Okay

Rick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location. Not enough car parking spaces. Terrible front desk service. It was end of season so help was ready to leave. Only Sophie and Jonathan--2 servers in Karstens restaurant were superb!
Stayed 1 night in Sep 2024

6/10 Okay

JOSE FLORES

Traveled with partner
Disliked: Property conditions & facilities
Extremely well located right next to park entrance. But hotel is very poorly planned, you have to wait for a shuttle or walk far away from only 2 small parking lots. There is no housekeeping and food is very overpriced.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Maripat

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in is 3. At 3:30 I checked in and was told the room may or may not be clean, but if it wasn’t I could leave my stuff in the room and comeback later. Why would they give me a room if they didn’t know it was clean and why would I leave my stuff there? The clerk was quite distracted by two coworkers who weren’t busy. Service was poor for lunch. I was finally given a menu and told what they didn’t have, but no one ever came back for my order. I left and ate elsewhere. Parking was inadequate. People were double and triple parked in the overflow lot. It was late in the season so who knows what it’s like in summer. BTW this property is owned by Holland American cruise line.
Stayed 1 night in Sep 2024

10/10 Excellent

Nancy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Washers
The self serve washers were run by an app that did not work. Staff was able to start them with their over-ride. Glad to have them available
Stayed 2 nights in Sep 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a suite and got a crooked floor, broken lock on the paito so we couldn't be secure, smelled of intense cleaner, and if you want to watch anything on the television at night forget about it. Highly don't recommend and do not trust.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Staff were nice. Shuttles a plus.
Stayed 2 nights in Sep 2024

6/10 Okay

Peter

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great service but room condition poor
All the people working there are very helpful. Unfortunately, the room’s condition is very poor. Carpet and sofa feel and look dirty. Bathroom floor tile is broken. No WiFi signal in room. We were there in September; maybe the condition was better at the beginning of travel season.
Stayed 3 nights in Sep 2024

10/10 Excellent

Yelena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. Good options for food. The views are spectacular!
Stayed 2 nights in Sep 2024

4/10 Poor

Tracy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Check your linens before it’s bedtime. Ours were slept in and obvious that someone had eaten in bed. So gross!
Stayed 2 nights in Sep 2024

6/10 Okay

Rhonda

Liked: Staff & service, amenities, property conditions & facilities
The rooms are a little run down compared to the overall property.
Stayed 1 night in Sep 2024

4/10 Poor

Kristin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
When I checked in, I was given the key to an already occupied room. I opened the room door, for the room they assigned to me, and someone else’s luggage was in the room. Luckily, no one was in there but that is a huge privacy and safety issue. The front desk staff didn’t seem like it was a big issue and acted normal when I told them what happened and assigned me another room. Also, the rooms are not what they look like in the pictures. The rooms are very old, probably 20 to 30 years old, do not expect anything modern, as seen in the pictures. Parking is an issue, we had to circle the lot for 10minutes before we could find a spot. There isn’t a place for you to temporarily park when checking in because of all the tour busses. Beautiful property, however I would not recommend staying here. The pictures in the listing are very misleading and the staff are not concerned with safety or privacy issues.
Stayed 1 night in Sep 2024

8/10 Good

Keith

Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Great service but rooms need updated
The staff and service is exceptional. The accommodations are outdated and minimal. There are no USB ports in the rooms and no room service.
Stayed 1 night in Sep 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendly, relaxed feel of the resort. All our interactions with staff were very positive, especially Martine at reception, Nick at the bar & Mary-Anne at the door/ tour area. Easy parking and central to the village (especially for those without a car).
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
A musty smell. Hammering til late. Liked shampoo etc in shower. Coffee was appreciated. Staff friendly and accommodating. Lotion would have been good. Stairs were a bit of a challenge. Scenery awesome.
Stayed 1 night in Sep 2024

10/10 Excellent

Shawn

Traveled with family
This place is fantastic!
Stayed 1 night in Sep 2024

10/10 Excellent

Sunaina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Aug 2024