Ratings based on 121 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Posted 13 Jul 2024
The room smells and the shower bathroom have a lot mildew.
Comment from Hotel Management
28 Aug 2024 by Team Hotel Den Helder, Hotel Management
Dear guest, sorry to hear that the room was not in order. We have taken it up with the relevant departments and thank you for your feedback.
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Team Hotel Den Helder, Hotel Management
Dear guest,Thank you for your stay in our hotel and for writing us a review!We appreciate your valuable comments about our customer service and will be reviewing this immediately so we can improve our guest experience. We apologize for the inconvenience cause.It was a pleasure to host you and we hope that we’ll have a chance to provide you with a better experience.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Team Hotel Den Helder, Hotel Management
Dear guest,thank you for your stay and review. We are sorry to hear that your stay with us was not ideal. To better understand the details of your hotel experience, please get in touch with us at info@hoteldenhelder.nl so that we can make improvements, as our guests' experience is of ut most important to us.If you should visit us again, we hope that you notice the improvement.Kind regards,
by A verified traveler
Posted 15 Jul 2023
by A verified traveler from Clearwater
Posted 2 Jun 2023
Great reception, very friendly and accommodating!
Comment from Hotel Management
26 Jul 2023 by Team Hotel Den Helder, Hotel Management
Thank you for your stay and review.Regards,
by A verified traveler
Very basic service.
Posted 30 Jun 2022 on HotelsStayed at the hotel for one night after a long day journey. I was expecting a more comfortable bed rather than a orthopaedic 'hospital type' bed.
by A verified traveler
Posted 2 Feb 2022 on Hotels
Excellent
Comment from Hotel Management
9 Feb 2022 by Team Hotel Den Helder, Hotel Management
Thank you for your stay and review. See you next time.
by A verified traveler
Not great in COVID times
Posted 15 Sep 2020 on HotelsI checked into this hotel at midnight after a long days travelling - the staff was very friendly.
However, after i arrived in my room i found food and drink in the fridge and also on the table presumably from previous occupant. There was a bag of open sugar and half a bottle of 7 Up so hardly welcome gifts....
Not a great example of cleaning in COVID times
Comment from Hotel Management
16 Oct 2020 by Team Hotel Den Helder, Hotel Management
Dear Alan,
Thank you for your stay in our hotel and feedback.
We will give the feedback to our housekeeping as everything should be clean and empty. We are sorry for the inconvenience.
Regards,
by A verified traveler
Posted 11 Aug 2020 on Hotels
Ok
Comment from Hotel Management
20 Aug 2020 by Team Hotel Den Helder, Hotel Management
Thank you for your stay in our hotel.
See you next time.
