Ratings based on 652 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Whangarei
Posted 17 Nov 2024
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Comment from Hotel Management
21 Nov 2024 by Shridhar Nair, Hotel Management
Dear Mr. Marc,Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience caused during your stay.While I have shared your feedback with the team to ensure that corrective measures are taken immediately and effectively. I assure you that these lapses were an exception to our normal standard and I hope you will not allow them to forever mar your impression of our hotel.My team and I look forward to welcoming you back.Thank you,Kind regards,Shridhar NairSenior Vice President and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Shridhar Nair, Hotel Management
Dear Mr. Singh,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Shridhar Nair, Hotel Management
Dear Mr. Vivek,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 4 Nov 2024
Politeness & helpful
Comment from Hotel Management
5 Nov 2024 by Shridhar Nair, Hotel Management
Dear Guest,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 3 Nov 2024
Beautiful property
Comment from Hotel Management
4 Nov 2024 by Shridhar Nair, Hotel Management
Dear Guest,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Shridhar Nair, Hotel Management
Dear Mr. Vivek,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 25 Oct 2024
Excellent property to stay
Comment from Hotel Management
26 Oct 2024 by Shridhar Nair, Hotel Management
Dear Mr. Ashish,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 21 Oct 2024
Amazing hotel and the staff is really helpful. This is my 2nd time staying here. Will recommend this hotel if you are looking for amazing time.
Comment from Hotel Management
22 Oct 2024 by Shridhar Nair, Hotel Management
Dear Mr. Singh,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler from Perumbavoor
Posted 16 Oct 2024
A good place to stay for corporate visits and most of the time fits the budget. Staffs are friendly overall, but checkin can be more friendly.
Comment from Hotel Management
16 Oct 2024 by Shridhar Nair, Hotel Management
Dear Mr. Pradeep,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We have noted your feedback on check in and is been shared with the concern department head and the team.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
by A verified traveler
Posted 11 Oct 2024
Very nice place
Comment from Hotel Management
12 Oct 2024 by Shridhar Nair, Hotel Management
Dear Ms. Lakshmi,Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Shridhar NairSenior Vice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences
