Ratings based on 6 Verified Reviews
1.8 Room cleanliness
1.8 Service & staff
1.8 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2021 on Hotels
Comment from Hotel Management
28 Dec 2021 by ABHIMANYU KUMAR, Hotel Management
A lot of thanks for sharing your feedback through rating. we will wait for you to come again.
Warm Regards
Kind Regards, The BMK Hotel, Delhi
by A verified traveler
Posted 26 Nov 2021 on Hotels
Terrible. Please refund.
Comment from Hotel Management
1 Dec 2021 by ABHIMANYU KUMAR, Hotel Management
Thank you so much for sharing your valuable feedback with us.
We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same.
As we discussed your main concern was regarding invoice of that amount which you have paid to Hotels.com while booking your room via Hotels.com. As that amount paid to Hotels.com we are unable to share invoice of your paid amount. However, we have requested to Expedia to share the invoice with you as soon as possible.
It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future.
Please give us an opportunity to welcome you back soon.
Warm Regards
Kind Regards, The BMK Hotel, Delhi
by A verified traveler
Posted 24 Oct 2021
Front desk did nit have any unfo on my reservation or arrival.
Phone was not un functioning order to call up and ask about directions from airport as cab driver (meru)disnt know.
No kitchen.
A phone number was given to order lunch from oitside.
They took 2 hours to deliver lunch.
No hot water for bath.
Finally manges ti give in bucket.
No tissues, sanitizer or dental, shaving kits.
Intercom went out of order.
Had horrible experience.
For anything u ask answer was becauss of covid.
I also know, i can also say same answers but we got to move forward.
Comment from Hotel Management
19 Nov 2021 by Abhimanyu , Hotel Management
Thank you so much for sharing your valuable feedback with us.We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same.It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future.Please give us an opportunity to welcome you back soon.Warm RegardsKind Regards, The BMK Hotel, Delhi
by Vivek
Very bad and unprofessional experience
Posted 9 Dec 2017 on HotelsThe stay was pathetic had to shift my father who was a cancer patient. The room was untidy, the staff were rude and not up to the mark. Pathetic stay for the hotek
Comment from Hotel Management
19 Nov 2021 by Abhimanyu, Hotel Management
Thank you so much for sharing your valuable feedback with us.We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same.It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future.Please give us an opportunity to welcome you back soon.Warm RegardsKind Regards, The BMK Hotel, Delhi
by Himanshu Banerjee from Kolkata
Accute Manpower shortage leeads to drop in Service
Posted 19 Dec 2013 on HotelsThey do not have adequate manpower. Staff are over worked. See same faces in FB as well as Housekeeping morning to evening. Good staff. Trying their best to meet expectation. Lack of laundry facility. Shortage of towels, bed sheets etc. Dependent on outside laundry.
Comment from Hotel Management
19 Nov 2021 by Abhimanyu, Hotel Management
Thank you so much for sharing your valuable feedback with us.We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same.It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future.Please give us an opportunity to welcome you back soon.Warm RegardsKind Regards, The BMK Hotel, Delhi
by SANJAY
Lo peor!
Posted 4 Dec 2017 on HotelsEl peor hotel que hemos hospedado. todos eran sorpresas l, aunque le enseñe el papel de nuestra reserva y el pago a ellos no le constaba la
reserva ni se querian saber que pudo pasar. al llamar a hoteles.com a España no querian hablar con ellos ya que le decian que le hablara en su idioma Hondi y que no entendían el inglés. al final se despues de casi dos hora se pudo aclarar y nos dieron habitación, llena de polvo, sucio, no habia nada que estiviera limpio. el
comedor donde dan desayunos es nunca mejor dicho tercer mundista, seleccion pobre, sucio, salero pegajoso por no haber limpiado nunca. la moqueta de pasillo muy sucia con malos olores. trato de peronal de recepcion y el director del hotel nada amigable. eran pasotas. al final una pesadilla y que horror. jamas volvere ahi.
