Ratings based on 56 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2024
This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just asking for basic information was hard to get across. I actually am a TEFL teacher so I understand how to phase things at basic English level. Room was freezing cold as well. A very over priced out dates unhelpful hotel. I won’t go into how dirty the garden looked. The photos must of been taken around 5 years ago. When asked about a discount about the lack of heat the lack of hot water having to walk through corridors or the hotel to another room. There English became totally non existent.
This hotel needs major work to bring up to a basic standard
Comment from Hotel Management
12 Feb 2024 by Durga Sankar Biswal , Hotel Management
Dear Guest,We truly thank you for sparing time to write your feedback on Expedia. Your feedback is important to us.Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotelWe have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behaviour and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important.On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.Yours Sincerely,Durga Sankar Biswal Operations ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com
by A verified traveler
Posted 10 Jan 2024
I feel like I massively over paid for this property. The only way I can see this property had good reviews is if they are fake. The only really positive is the staff were friendly and helpful. The room was the issue - dirty covers, damp in the walls, damp in the bed headboard, window frames damp, floor worn out, the best bit was they asked if I wanted heating then brought up a tiny heater that looked worn out and made a load of noise like it would set fire at some point, also the hot water has to be requested in the evenings and takes 20 minutes to come through.
Honestly if I'd paid $15 for the room I'd have accepted it, even though I've stayed in better for that much. But I paid $94 AUD, im sure there are better options for the price. I hate to leave negative reviews but people deserve to know the truth as it's no way 4 star and no way 7.5 rating.
Comment from Hotel Management
12 Feb 2024 by Durga Sankar Biswal , Hotel Management
Dear Guest,We thank you for sharing your thoughts on Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resort.Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards.On behalf of our team, we look forward to another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects.Yours Sincerely,Durga Sankar Biswal Operations ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com
by A verified traveler
OK hotel - but need to upgrade their water heater!
Posted 10 Feb 2023 on HotelsIt was fine - in terms of the bed, the room service food, and the breakfast it was average. The major downside was the lack of hot water -- they have a boiler that they keep off most of the time, and you need to tell them to turn it on at least an hour before you want to take a shower. Which I found out about only through taking a super cold shower one morning... And even after they turned it on, the water was lukewarm at best. Unfortunately that's a deal breaker for me and I won't be back.
by A verified traveler
Posted 22 Nov 2021 on Hotels
by A verified traveler from Australia
Posted 11 Jan 2020 on Wotif
Loved the 2 rooms. One like a loungeroom & the other a spacious bedroom. Great spacious bathroom with a nice bathroom. Helpful staff. Very clean. Comfy bed. Good location. Secure with guard at gate & always someone at reception. Didn't like that we constantly had to ask for hot water to be turned on late at night & again after 9am. We asked & then went for brekky waiting for it to warm up to return & it had been switched off again. Took 2.5hrs for 3 people to shower! We asked to shower in another room as it was 11:30am. They provided us a fan heater as we were cold.
by A verified traveler
Comfortable stay
Posted 26 Jul 2019 on HotelsDecent place, the wall damp needs to be taken care of. The rooms are good size. However buffet can be slightly better
by A verified traveler
Posted 13 May 2019
Good staff!!!
Good Breakfast!!!!
Clean Rooms!!!
Safe Location!!!!
Recommended
for Everyoneby A verified traveler from Mumbai
Nice as always
Posted 11 Sep 2018Again a pleasure staying at this hotel. Very convenient and easy to reach. Avoid ground floor rooms though, they don't have a sitout/balcony - if that is important to you .
Food is awesome and service is great.
by A verified traveler
worth for money
Posted 10 May 2018 on Hotelsfood was good,near to DLF cyber hub,hotel staffs was very good,over all very good
Comment from Hotel Management
17 May 2018 by juSTa Hotels & Resorts, Hotel Management
Dear Guest,
We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our hotel, it's location to be good, liked the quality of food served and the service provided by our team.
Your compliments are our greatest reward. It is our constant endeavour to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest.
Yours Sincerely,
Naveen Vishen
Head of Operations
jüSTa Hotels & Resorts
by A verified traveler
Posted 1 Mar 2018 on Hotels
Comment from Hotel Management
2 May 2018 by juSTa Hotels & Resorts, Hotel Management
Dear Guest,
We truly thank you for sparing time to write your feedback in Hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel.
I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests.
On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.
Yours Sincerely,
Naveen Vishen
Head of Operations
jüSTa Hotels & Resorts
