Ratings based on 932 Verified Reviews
3.4 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Good location. Property was old-style Las Vegas casino decor. Needs update. Cleaning staff and bell boys were great. Desk ( Travel, Registration, etc.) were just OK.
by A verified traveler from Erskineville
Posted 13 Oct 2024
Loved the ambience of slightly faded elegance and charm at this hotel. Not the cheapest option, but very clean, safe and convenient. With the exception of one grumpy person who must have gotten out of bed the wrong way, staff were lovely and very helpful. Much better option that staying at one of the big American chains. Definitely recommend.
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 22 Aug 2024 on Hotels
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Beautiful hotel
Posted 15 Aug 2024 on HotelsEverything looked great as it is shown in the pictures. Confortable room, clean and the personnel very friendly.
by A verified traveler
Terrible
Posted 12 Aug 2024 on HotelsListed as smoking on hotels.com but when arrived I was told it’s non-smoking property. No refund given
by A verified traveler
You should take them off the list. Disgusting hote
Posted 21 Jul 2024 on HotelsComment from Hotel Management
4 Aug 2024 by Samol Manerker, Front Office Manager, Hotel Management
Dear Guest,We appreciate your time to review us. We would, however, like to receive details of your experience so that we may share the same with our Team and take corrective action where required.Please feel free to get in touch with usWarm regards,Samol ManerkerFront Office Manager
by A verified traveler
Posted 20 Jul 2024
5 star rates 3-4 star service
Comment from Hotel Management
4 Aug 2024 by Samol Manerker, Front Office Manager, Hotel Management
Dear Guest,We appreciate your time to review us. We would, however, like to receive details of your experience so that we may share the same with our Team and take corrective action where required.Please feel free to get in touch with usWarm regards,Samol ManerkerFront Office Manager
by A verified traveler
Posted 3 Jul 2024
Hotel needs renovation.
Comment from Hotel Management
11 Jul 2024 by Samol Manerker, Front Office Manager, Hotel Management
Dear Guest, We do appreciate your taking time out to write about your stay experience with us.While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell short of your expectations during your stay.We have noted your feedback and will take it up with the concerned department. Your feedback will help us to rectify this issue going forward.Your feedback is extremely important to us and I do hope you will give us a chance to restore your faith. Warm regards,Samol ManerkerFront Office Manager
