Ratings based on 22 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2023 on Orbitz
It is OK, convenient for street food and big street.
Comment from Hotel Management
20 Jan 2024 by Anoop Modi, Hotel Management
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.
by A verified traveler
Posted 23 Nov 2023
Stayed three nights here. All the staff were extremely kind and hospitable and they had some excellent and quick food service. If you are traveling on a budget I would definitely recommend this hotel.
Comment from Hotel Management
24 Nov 2023 by Praveen Kumar, Hotel Management
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.
by A verified traveler
No good
Posted 1 Nov 2023 on HotelsComment from Hotel Management
10 Nov 2023 by Praveen Kumar , Hotel Management
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Sorry once again for the inconvenience.
by A verified traveler
Not so great
Posted 24 Oct 2023 on HotelsI requested for non smoking room but could not get one. No hot water all day. Hygiene was not so great.
Comment from Hotel Management
10 Nov 2023 by Praveen Kumar , Hotel Management
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Sorry once again for the inconvenience.
by A verified traveler
Posted 13 Oct 2023
Very good
Comment from Hotel Management
13 Oct 2023 by Praveen Kumar, Hotel Management
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.
by A verified traveler
Posted 12 Oct 2023
A terrible place . 15-17km from airport. Can you believe a simple vegetarian food ( rice dal and a curry ) cost 500 INR. Room was terrible.
Comment from Hotel Management
13 Oct 2023 by Praveen Kumar, Hotel Management
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Sorry once again for the inconvenience.
by A verified traveler
Posted 9 Sep 2023 on Ebookers
Comment from Hotel Management
4 Oct 2023 by Praveen Kumar, Hotel Management
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. With RegardsTeam Hotel Arch Plaza
by A verified traveler
Posted 5 Sep 2023
Comment from Hotel Management
4 Oct 2023 by Praveen Kumar, Hotel Management
Dear Guest.Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. With Regards Team Hotel Arch Plaza
by A verified traveler
Posted 15 Aug 2023 on Wotif
Dirty and nothing is maintained. It appears.
The ac was dripping water on to the bed. Not a good place
Comment from Hotel Management
21 Aug 2023 by Praveen Kumar, Hotel Management
Dear Guest,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.
by A verified traveler
Posted 22 Jul 2023
This hotel was clean and comfortable, and the staff were great. They were very helpful, one of the reception staff even going to the lengths of lending me his personal metro card so I could use the train! He also let me use his phone hotspot for the Internet as the internet was down during my stay due to storms.
The only reason I have only given it 3 stars is the location. It was marked as being close to Delhi airport, and on Google Maps it said only 15 minutes. But due to the freeways not being finished, there was a lot of back and forth on dirt roads, and it took a long time to get anywhere.
When I went into the centre of Delhi, I walked, then a bus, then walked again to Aerocity, then the Airport Express line into New Delhi station and the the metro around Delhi. It could be done, but it took 2 hours each way! Even from the airport itself it was difficult and took maybe 45min by taxi, (or logically about 1 hour by public transport).
I understand it is not the hotel's fault the state of the roads, and I feel bad giving them a lower rating when they were so nice, but it was not a good location for trying to get around anywhere.
Let's hope it improves in the future.
Comment from Hotel Management
22 Jul 2023 by Praveen Kumar, Hotel Management
Dear GuestGreetings from Hotel Arch Plaza-Airport!!!!At the outset, I would like to thank you for sparing time and posting the positive review. We are elated to read that you had a wonderful stay at Arch group of Hotels, New Delhi.Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations.We hope you keep rejoicing in our services. Thank you for the heartfelt patronage!Look forward to welcome you back soon.
