Ratings based on 28 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Gracious by Vishesh Hotels & Home Stay, Hotel Management
Thank you for being a star customer! Your feedback motivates us to strive for excellence.
by A verified traveler
No heating on a freezing cold night.
Posted 25 Jan 2024 on HotelsMost everything was okay - nothing to brag about. There are many nicer places in the same area at better prices. What did discouraged me most was be charged over $5 for a room heater. It was a very cold night in January and the room did not have heating. This, by itself, is reason alone not to stay here. And I never will again.
Comment from Hotel Management
29 Jan 2024 by Gracious by Vishesh Hotels & Home Stay, Hotel Management
Dear Michael,Thank you for sharing your feedback with us. We appreciate your honesty and we apologize for any inconvenience caused. We understand your concern regarding the room heater charge and the lack of heating in the room during your stay in January. We will make sure to address this issue and improve our services. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Virender SinghOperation Manager
by A verified traveler
Well Run Establishment close to the Airport
Posted 25 Jan 2024 on HotelsThis is the secnd time I have stayed at Gracious, and both times were great. For the very reasonable price of the room, the whole place is very clean and well-kept. The staff is well trained and kind.
The only thing is that everything is "chargeable." Go into it with a mindset of anything slightly extra will be possible but you'll need to pay for it. Usually the rate is reasonable - but nothing is free. Example: heat.
Comment from Hotel Management
29 Jan 2024 by Gracious by Vishesh Hotels & Home Stay, Hotel Management
Dear Guest,Thank you for choosing to stay with us at Gracious by Vishesh Hotels & Home Stay! We are glad to hear that you had a great experience during your recent visits. Our team takes pride in maintaining a clean and well-kept environment, and we appreciate your kind words about their training and hospitality. We understand that you found some aspects to be chargeable, such as heating. While we strive to offer reasonable rates, we do have additional charges for certain services to ensure transparency and fairness to all our guests. We apologize if this was not made clear during your stay. Your feedback is valuable to us, and we will take it into account for future improvements. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Virender SinghOperation Manager
by A verified traveler
Posted 31 Dec 2023
Close to the airport, next to very busy/noisy street, rooms are clean.
Comment from Hotel Management
20 Jan 2024 by Gracious by Vishesh Hotels & Home Stay, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your comments as they help us to improve our service and overall guest experience.We are pleased to hear that you found our hotel to be conveniently located near the airport and that you found our rooms to be clean. We take great pride in providing a clean and comfortable environment for our guests, and it is always rewarding to hear when we have succeeded in doing so.We understand your concerns regarding the busy and noisy street next to the hotel. Please accept our apologies for any inconvenience this may have caused during your stay. We are constantly exploring ways to minimize the noise impact for our guests and we appreciate your patience and understanding in this matter.We hope that despite the noise, you were able to rest and relax during your time with us. If there is anything else we can do to improve your experience, please do not hesitate to let us know.Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide you with an even better stay.Warm regards,Team Gracious by Vishesh Hotels & Home Stay
by A verified traveler
Posted 28 Nov 2023
Comment from Hotel Management
21 Dec 2023 by virender, Hotel Management
Dear Amit Kumar,Thank you for taking the time to leave us such a delightful review! We are delighted to hear that you thoroughly enjoyed your recent stay with us and that we were able to meet your expectations.We are thrilled to receive a perfect 5-star rating from you, and we truly appreciate your kind words about our hotel, staff, and services. Delivering exceptional experiences to our guests is our top priority, and it is always gratifying to hear that we have succeeded in doing so.Your positive feedback serves as great encouragement for the entire team and motivates us to continue delivering the highest level of hospitality. We will definitely pass on your compliments to everyone involved in making your stay memorable.It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again in the future. If there is anything else we can do to enhance your experience further, please do not hesitate to contact us.Once again, thank you for choosing to stay with us and for sharing your kind words. We look forward to serving you again soon.Warm regards,Team Gracious by Vishesh Hotels & Home Stay
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
14 Dec 2023 by Viren, Hotel Management
We would like to express our sincerest gratitude to all of our guests for taking the time to provide us with a 5-star review! Your feedback is invaluable and helps us ensure that we are providing the best possible experience for all of our customers. We appreciate your kind words and we will continue to strive for excellence in everything that we do. Thank you again for your support and for being a part of our community!
by A verified traveler
Posted 13 Aug 2023
Great little hotel near the IGI Airport with secure underground parking.
Comment from Hotel Management
13 Aug 2023 by Virender, Hotel Management
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
by A verified traveler
Posted 22 Mar 2023
Clean friendly and local! Perfect mid tier hotel in a local area for a culture feel definitely recommend
Comment from Hotel Management
23 Mar 2023 by Virender Singh, Hotel Management
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
by A verified traveler
Posted 17 Mar 2023
We had a hotel reservation denied and were in need of a hotel. We picked this place at random and it looked like a bad area from the outside but it was clean and comfortable in our rooms and the staff was really great.
Comment from Hotel Management
18 Mar 2023 by Virender Singh, Hotel Management
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
by A verified traveler
Posted 12 Dec 2022
Comment from Hotel Management
29 Jan 2024 by virender, Hotel Management
Dear Guest,We hope this message finds you well. We recently noticed that you have given our establishment a 1-star rating without providing any feedback or commentary. As a valued guest, your feedback is incredibly important to us, and we are keen to understand the reasons behind your rating so that we can address any areas that may have fallen short of your expectations. We strive to provide our guests with the highest level of service and comfort, and we regret to hear that your experience did not meet your expectations. Without your input, it is difficult for us to identify specific areas for improvement. We would greatly appreciate if you could spare a moment to share your thoughts and concerns with us, so that we can take the necessary actions to enhance our services.If there is anything we can do to rectify the situation or make amends for any inconvenience you may have experienced, please do not hesitate to let us know. We are committed to ensuring that all of our guests have a positive and enjoyable experience with us.Once again, we sincerely appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Team Gracious by Vishesh Hotels & Home Stay
