Ratings based on 285 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Kapil Vig, Hotel Management
Dear Amritpal,Namaste!Thank you for your positive rating and for choosing Crowne Plaza New Delhi Rohini! We’re thrilled to know you had a great experience with us. Your feedback inspires our team to continue delivering exceptional hospitality.We hope to welcome you back soon for another wonderful stay.Best Regards,Kapil VigGeneral Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Kapil Vig, Hotel Management
Dear Jaswant,Namaste!Thank you for taking the time to rate your experience at Crowne Plaza New Delhi Rohini. We’re thrilled to see your positive rating and are delighted to know that you enjoyed your stay with us.Your feedback inspires us to continue delivering exceptional service to all our guests. We look forward to welcoming you back for another memorable visit soon.Best Regards,Kapil VigGeneral Manager
by A verified traveler
Posted 4 Dec 2024
Nice hotel, near to metro, good atmosphere ,clean, staff were welcoming,helpful and pleasant.breakfast was great. Lots of options,delicious. Stayed 8 nights.
Comment from Hotel Management
5 Dec 2024 by Kapil Vig, Hotel Management
Dear Laiju,Namaste!Thank you for your kind words and for choosing Crowne Plaza New Delhi Rohini for your 8-night stay. We’re delighted you enjoyed the convenient location, welcoming atmosphere, cleanliness, and the warm hospitality of our team.It’s wonderful to know you loved our breakfast spread and found it delicious with plenty of options. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Kapil VigGeneral Manager
by A verified traveler from Issaquah
Posted 25 Nov 2024
We enjoyed our stay at this hotel each day. Rooms are clean and modern with very good layout. The morning breakfast buffet provided a happy start to each day.
Comment from Hotel Management
26 Nov 2024 by Kapil Vig, Hotel Management
Dear Anil,Namaste!Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated the clean, modern rooms and their thoughtful layout. It’s also heartening to know that our breakfast buffet added a cheerful start to your days.Your kind words motivate our team to continue delivering exceptional experiences. We hope to welcome you back for another memorable stay soon!Best regards,Kapil VigGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Dinning area can do with more staff at Breakfast
Comment from Hotel Management
24 Nov 2024 by Kapil Vig, Hotel Management
Dear Sunita,Namaste !Thank you for your feedback. We appreciate your observation about staffing during breakfast and will review this to enhance our service. Your input helps us improve, and we hope to provide an even better experience on your next visit.Warm regards,Kapil VigGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Staff communication - terrible, very unprofessional
Sofa had so much dust.
Unreasonably expensive - paid 19000 for one night stay one room
Comment from Hotel Management
24 Nov 2024 by Kapil Vig, Hotel Management
Dear Priya,Namaste!Thank you for sharing your feedback. I sincerely apologize for the experience you described during your stay at Crowne Plaza New Delhi Rohini. Providing exceptional service and a clean, comfortable environment is our top priority, and it’s clear we fell short in your case.Your comments regarding staff communication and the cleanliness of the sofa have been noted, and I’ve shared them with the relevant teams for immediate improvement. Please know that this is not reflective of the standards we aim to uphold. We hope you’ll give us another chance to provide you with the exceptional experience you deserve.Best Regards,Kapil VigGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Staff could not do enough for you and your needs. Very attentive, always asking if we needed anything or they can help us with anything. Excellent hotel. Would recommend.
Comment from Hotel Management
14 Nov 2024 by Kapil Vig, Hotel Management
Dear Kishor,Namaste!Thank you for your wonderful feedback! We're thrilled to hear that our team’s attentiveness made a positive impact on your stay. It’s our priority to ensure every guest feels supported and well taken care of. We appreciate your recommendation and look forward to welcoming you back to Crowne Plaza New Delhi Rohini for another excellent experience!Best Regards,Kapil VigGeneral Manager
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 29 Oct 2024
Nice rooms and service and a good breakfast. Perhaps a bit far from the airport
Comment from Hotel Management
30 Oct 2024 by Kapil Vig, Hotel Management
Dear Alan,Namaste!Thank you for sharing your feedback with us. We’re thrilled to know you enjoyed our rooms, service, and breakfast offerings. While our location may be a bit farther from the airport, we hope our warm hospitality and amenities made your stay worthwhile.Should your travels bring you back to the area, we’d be delighted to welcome you again.Best Regards,Kapil VigGeneral Manager
by A verified traveler
Posted 17 Oct 2024
This Hotel doesn’t have any soap in the bathroom or to bath in the bathroom we want to use the shampoo not the soap because they won't have the soap. By ordering butter naan they give roti which small child eat and charged 200 rupees for that rooti.
This hotel staff has no manners how to talked with customers and how to respect them. They said this is 5 star hotel and its prize is 2000 crore rupees. But as of my experience this is 3 star hotel and its prize is between 200 or 500 thousands indian rupees.
Comment from Hotel Management
30 Oct 2024 by Kapil Vig, Hotel Management
Dear Shiv,Namaste!Thank you for your feedback. We regret to hear that certain aspects of your experience did not meet expectations. Your comments on room amenities and dining service are noted, and we’re addressing them with our team to improve quality and ensure accuracy in orders. Our commitment is always to provide a respectful, comfortable experience for each guest, and we’ll continue refining our approach to reflect the high standards we strive to uphold. We hope to have the opportunity to better serve you in the future. Best Regards,Kapil VigGeneral Manager
