Ratings based on 215 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Amazing service and staff. Hotel a little tired in places.
Comment from Hotel Management
22 Nov 2024 by Pankaj Gupta, Hotel Management
Dear Elizabeth,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Pankaj Gupta, Hotel Management
Dear Sabri,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 12 Oct 2024
Courteous and friendly staff, clean and comfortable rooms, awesome food. Perfect place to stay
Comment from Hotel Management
15 Oct 2024 by Pankaj Gupta, Hotel Management
Dear Sitaram,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 8 Oct 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by Pankaj Gupta, Hotel Management
Dear Zia,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Pankaj Gupta, Hotel Management
Dear Nikita,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Pankaj Gupta, Hotel Management
Dear Shivanshu,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Pankaj Gupta, Hotel Management
Dear SARAD KUMAR,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 23 Aug 2024
Staff was exceptional, property was in ok condition though, didnt feel premium in room.
Comment from Hotel Management
26 Aug 2024 by Pankaj Gupta, Hotel Management
Dear Nisarg,Here's a thoughtful response you can use to address the guest's feedback:Dear [Guest’s Name],Thank you for taking the time to share your experience with us. We are delighted to hear that our team provided you with exceptional service during your stay.We apologize that your room did not meet the premium expectations we strive to uphold. Please know that we are committed to continuous improvement, and your feedback is invaluable in helping us enhance the quality of our property. We hope to have the pleasure of welcoming you back in the future, where we trust your next stay with us will be even more enjoyable.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Pankaj Gupta, Hotel Management
Dear Pavel,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaArea General Manager
by A verified traveler
Posted 19 Jul 2024
Overall the property is nice and the staff is accommodating and good at taking care of the guest.
There is a strange bad smell around the property due to closeness with a dumpster. Not sure if anything can be done about that
Comment from Hotel Management
22 Jul 2024 by Pankaj Gupta, Hotel Management
Dear Sidharth,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property nice and our staff accommodating and attentive to your needs. Your kind words are greatly appreciated and will be shared with our team.We are truly sorry to hear about the unpleasant smell you experienced during your stay. We understand how this could have affected your overall experience, and we sincerely apologize for any inconvenience it caused. Please rest assured that we are actively looking into this matter and working closely with local authorities to find a solution to minimize any such issues in the future.Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We are committed to providing a comfortable and enjoyable environment for all our guests, and your comments will certainly help us in our efforts to enhance our guest experience.Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back to Crowne Plaza Mayur Vihar and provide you with a seamless and pleasant stay.Warm regards,Pankaj GuptaArea General Manager
