Ratings based on 39 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
2.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jul 2024
Nothing can be liked. Location is okay.
by A verified traveler
Posted 18 Apr 2024 on Hotels
by A verified traveler
Terrible experience.
Posted 27 Feb 2024 on HotelsOne of the worst hotel experiences during my stay in India. Firstly, the reception was rude and coughed twice on me. Their card machine did not work or accept international cards. The building is tired and not well secure. It is not a four star/ upmarket hotel. At night it was very noisy (I suspected that there was some kind of party/ gathering of the people that worked there). Location is convenient. There was not a window in my overlooking the city. No water offered. Cardboard covering one of the windows and a broken toilet seat. Photos of the hotel are misleading.
Comment from Hotel Management
20 Mar 2024 by shoaib, Hotel Management
Dear Guest Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel
by A verified traveler
Posted 21 Jan 2024
The staff service was terrible. The person who received the call from me was not at all professional. I was not able to stay there because of before reaching there I just want to confirm the location as the location mentioned in the website was not too accurate and it was morning 4.30 AM. I called them to check the address as well as to know whether they have any airport pick-up facility available. The person picked the call from me disconnect the call after few seconds of talk and then intentionally did not pick the call afterwards. I tried calling them 100 times without any answer.
I booked the hotel through expedia and just to get the hotel immediately (as my fligt got canceled and rescheduled) I booked for 2 days and due to the pathetic staff response over the call, I decided not to stay there and arranged another hotel by myself.
Even if I have not stayed there due to their poor customer service, when I asked for refund through expedia they are not providing refund saying they don't have cancelation policy. This is so pathetic service...
Comment from Hotel Management
21 Jan 2024 by Manager, Hotel Management
Sorry for the inconvenience and when ever came to next time I will do that best for you and due amount you have to pay next time Tha k you ManagerJ p palace
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
20 Mar 2024 by shoaib, Hotel Management
Dear Guest Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
22 Oct 2023 by Shoaib, Hotel Management
Thanks for give to positive response
by A verified traveler
Posted 18 Oct 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by shoaib, Hotel Management
Dear Guest Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 14 Aug 2023
I was given this hotel at the last minute because my previous reserved hotel did not exist. I did not had the choice because it was late night. I do not Expedia has good hotel back ground check done in india. This is a terrible experience. At lease once I found out that the hotel did not exist Expedia could have given me a better hotel and could have asked me more money. The hotel that was given to me was not a good one for a family.
Comment from Hotel Management
2 Oct 2023 by excellent, Hotel Management
thanks f
by A verified traveler
Posted 7 Jul 2023
I reached late night but staff was helpful/ supportive. They helped us to feel at home. Room was clean and tidy. Toiletries were available in Washroom. Neat to airport. It was very good one night stay there
Comment from Hotel Management
8 Jul 2023 by shoaib, Hotel Management
Dear Guest, Thanks for choosing to stay at Airport Hotel J P palace Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Airport Hotel J P palace
by A verified traveler
Posted 7 Jul 2023
loved the hotel and rooms and it's location Overall experience was good Room was very comfortable n coozy hotel travel desk fantrastic
Comment from Hotel Management
8 Jul 2023 by shiaib, Hotel Management
Dear Guest, Thanks for choosing to stay at Airport Hotel J P palace Delhi, and sharing your reviews of the hotel. We are overwhelmed with your review and likability of our hotel services. We assure you of continued exemplary experience. Looking forward to host you again! Regards, Customer Satisfaction Team Airport Hotel J P palace
