Ratings based on 234 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Very nice and clean place looks very safe
Comment from Hotel Management
11 Nov 2024 by Brand Experience Team, Hotel Management
Hi Israel,Many thanks once again, and we look forward to your next visit. Maz K.#Team6
by A verified traveler
Posted 23 Sep 2024
I had my suspicions upon arrival that this would not be a clean comfortable stay. Those suspicions were confirmed upon walking the filthy stairs and halls leading to my room. There are tiny roaches crawling over the ground and the overall appearance of the room and bathroom is disgusting.
I immediately returned to the desk and requested a refund. The front desk employee was professional and he was not rude. He cancelled my reservation as requested although I was referred to expedia for a full refund which I did receive.
That time of night, there were no Uber or Lyft available so I walked directly next door to Holiday Inn.
Comment from Hotel Management
24 Sep 2024 by Brand Experience Team, Hotel Management
Hi Angela,We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. Lilith#Team6
by A verified traveler
Posted 23 Sep 2024
From our room we could hear everybody in the hall and felt discomfort on talks people were having and in the morning very early probably the same people don’t get their kids to behave, running yelling knocking on doors from other rooms like if it was a playground.
Comment from Hotel Management
26 Sep 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 16 Sep 2024
I like this property
Comment from Hotel Management
17 Sep 2024 by Brand Experience Team, Hotel Management
Hi Mercelita,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 19 Aug 2024
Rude front desk guy
I ask him to please send some one to clean my rooms
He said no
And he gave me my money back
And told me go somewhere else
If i didn't like theplace
Comment from Hotel Management
22 Aug 2024 by Brand Experience Team, Hotel Management
Hi Susana, Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Natalie #team6
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Brand Experience Team, Hotel Management
Hi Hector, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Brand Experience Team , Hotel Management
Hi Susana, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6
by A verified traveler
Posted 18 Jul 2024
It’s the second time I stay there the rooms are dirty
Comment from Hotel Management
23 Jul 2024 by Brand Experience Team, Hotel Management
Hi Alejandra, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay.Once again, we extend our sincerest apologies for any inconvenience caused.Natalie #team6
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Brand Experience Team, Hotel Management
Hi Cristina,Your support means the world to us, and we cannot wait to have the opportunity to serve you again soon!Maz K.#Team6
