Ratings based on 47 Verified Reviews

2.6 out of 5
67% of guests recommend
2.6 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Apr 2024
5 out of 5
by A verified traveler

Posted 23 Apr 2024
Good
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Apr 2024
1 out of 5
by A verified traveler

Posted 4 Feb 2024
It’s literally zer!
1 out of 5
by A verified traveler

Posted 1 Jan 2024
DONT BOOK THIS PLACE.ITS A SCAMM!!!!.This place was very filthy.I booked the room.I went to the room and come right out and asked for my money back.They have no refund policy.Once you paid you are stuck.I ask Expedia and they didn’t even return my money.I HAVE TO FIND ANOTHER HOTEL AND LET GI MY MONEY I PAID FOR THIS PLACE.
3 out of 5
by A verified traveler

Posted 2 Dec 2023
Old and unclean
1 out of 5
by A verified traveler

Posted 30 Nov 2023 on CheapTickets
Unpleasant. I didn't even tried to check in after what I saw
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jul 2023 on Hotels
2 out of 5
by A verified traveler

Posted 12 May 2022
The staff was friendly & helpful but the room was dirty specially carpet which had a bad simile & something small things etching your body so it’s not easy to sleep.
1 out of 5
by A verified traveler

worst experience I had in Hotel in my life

Posted 16 Jan 2020 on Hotels
I would not stay there for free. catastrophic! The photos they have provided are not as what you see in the room. if it was from the cleanliness or the tidiness or the cleanliness. the staff was not of help at all!
Comment from Hotel Management
8 Sep 2020 by Nelson, Hotel Management
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel
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