Ratings based on 39 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Best view
Comment from Hotel Management
26 Nov 2024 by Sterling Mussoorie, Hotel Management
Dear Tejas,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the breathtaking views from our property. Our team takes great pride in ensuring our guests have the best experience, and we're thrilled that the natural beauty added to your stay.If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know. We look forward to welcoming you back and ensuring you continue to enjoy our stunning surroundings.Warm regards,The Sterling Holidays Team
by A verified traveler
Posted 4 Nov 2024
Property is good but little smell we think due to closing all doors. Please bed sheets have to change after every customer. bathroom was not inspected by hotel management things are broken.
Comment from Hotel Management
5 Nov 2024 by Sterling Mussoorie, Hotel Management
Dear Kuldip,Thank you for your feedback. We're glad to hear you found the property to be good. We apologize for the issues you experienced with the smell, bed sheets, and bathroom inspections. Your comments are valuable, and we'll ensure they are addressed to enhance future stays. We appreciate you bringing this to our attention.Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Sterling Mussoorie, Hotel Management
DearZeelThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team
by A verified traveler
Posted 21 Jun 2024
Sterling mussorie was excellent in all aspects except location, which is little far away from Mall road
Comment from Hotel Management
24 Jun 2024 by Sterling Mussoorie, Hotel Management
Dear Vijay,Thank you for sharing your feedback! We're delighted to hear that you had an excellent experience at Sterling Mussoorie. We appreciate your input regarding the location being a bit far from Mall Road. We will definitely take this into consideration for future improvements. We hope to welcome you back again soon!Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 25 Mar 2024 on Hotels
Good stay, but please note the property is under renovation and as of March the floor/reception level had no rooms so if you are traveling with any elderly of someone who can not take stairs, please check in advance.
Comment from Hotel Management
26 Mar 2024 by Sterling Mussoorie, Hotel Management
Dear Biren,Thank you for sharing your feedback with us. We appreciate your kind words and your valuable information about the ongoing renovation. We will make sure to inform future guests about the availability of rooms on different levels. Your input helps us improve our services for all our guests.Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
29 Oct 2023 by Sterling Mussoorie, Hotel Management
Dear GauravWe apologize for falling short of your expectations and for any inconvenience you experienced. Your feedback is essential, and we take it seriously. We would appreciate the opportunity to learn more about your concerns. Please contact our customer support team to discuss your specific issues in detail. We're committed to making improvements based on your valuable input.Warm regards,The Sterling Holidays Team
by A verified traveler
Posted 21 Jun 2022 on Hotels
by A verified traveler
Posted 11 Jun 2022 on Hotels
by A verified traveler
Posted 23 Feb 2021 on Hotels
Overall stay was good, property location is good.
However, they do not serve alcohol. Also, at check-in, we were told that for our booked room category (suit with mountain view) we will have to take about 150 stairs, which is almost egual to 9 floors, so we had to compromise on view /location of room, which probably was a lower category room. Further, while using lift I lost my way and they do not have sufficient direction board to help customers find way!
by A verified traveler
Posted 20 Mar 2020
