Ratings based on 430 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Michael has a knack to make you feel welcome and be so professional at the same time.
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear Valerie,Thank you for staying with us! We appreciate your feedback and the 5 out of 5 review. Michael is an asset to our team. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Valerie,Thank you for staying with us! We appreciate the feedback. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM
by A verified traveler
Posted 16 Nov 2024
Great staff and property was quiet.
Comment from Hotel Management
16 Nov 2024 by Lou, Hotel Management
Thank you so much for your review. Please come back and stay with us again.
by A verified traveler
Posted 23 Aug 2024
This was a clean and easy pleace to stay. Super comfortable. The in room kitchen was super convient. Bed and couch were super comfortable.
Comment from Hotel Management
25 Aug 2024 by GM, Hotel Management
Dear Lauren,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM
by A verified traveler
Should be no stars! I want a refund!
Posted 18 Aug 2024 on HotelsWe had to wait 2 Hours after our initial scheduled check in time….the rooms were not clean, the sleeper sofa mattress was covered from head to toe in what looked like urine stains, which my son did NOT sleep on, the floor in the bathroom was sinking in and extremely afraid to take a shower in or use toilet, stepping on tile in bathroom tiles would sink, just not safe and extremely disappointed for spending $550 for 2 days at this place. Let alone getting off a 3 hour drive to be told we don’t have a room ready and will be 2 hours,
Comment from Hotel Management
19 Aug 2024 by AGM, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our entire staff to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. Once again thank you for your time.
by A verified traveler
Posted 6 Aug 2024
Nice accommodations, free parking, wifi and breakfast. gym, pool, pickleball court onsite. Room had a full kitchen along with dinnerware which made it convenient for a longer work trip. I would recommend
Comment from Hotel Management
7 Aug 2024 by GM, Hotel Management
Dear Duane,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
25 Aug 2024 by GM, Hotel Management
Dear Kurt,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the our entire staff to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,GM
by A verified traveler
Posted 4 Aug 2024
Rooms were big and comfortable. Pool was nice.
Comment from Hotel Management
6 Aug 2024 by GM, Hotel Management
Dear Samantha,Thank you for staying with us! We appreciate the feedback and the 5 out of 5 review. We hope to see you again when your travels bring you back to Deerfield.Sincerely,GM
by A verified traveler from Jacksonville
Posted 31 Jul 2024
Wonderful stay!
Comment from Hotel Management
1 Aug 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by GM, Hotel Management
Dear Tracy,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please feel free to contact me to further discuss in detail.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,GM
