Ratings based on 95 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by DL, Hotel Management
Hi Chad, Thank you so much for your fantastic 5 out of 5 review! We're delighted to hear that you had an exceptional experience. Your kind words are greatly appreciated and inspire us to continue providing top-notch service.We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
Nice employees that was very helpful
Comment from Hotel Management
21 Nov 2024 by DL, Hotel Management
Hi Kellz, Thank you for your wonderful feedback! We're thrilled to hear that everyone on our staff was excellent and that you had an amazing experience. Your kind words are greatly appreciated and inspire us to continue providing exceptional service. We look forward to welcoming you back soon!
by A verified traveler from Rockledge
Posted 11 Nov 2024
Check in was easy. Friendly staff. Room was clean. Breakfast was minimal.
Comment from Hotel Management
11 Nov 2024 by DL, Hotel Management
Hi Randy, Thank you for your feedback. We're pleased to hear that you had an easy check-in experience, found our staff friendly, and appreciated the cleanliness of your room. We apologize that the breakfast offerings were minimal and will take your comments into consideration to improve our services.
by A verified traveler
Posted 10 Nov 2024
Good
Comment from Hotel Management
11 Nov 2024 by DL, Hotel Management
Hi Ana Cristina, Thank you for your feedback! We're pleased to hear that you had a good experience during your stay. Your positive comments are appreciated and encourage us to continue providing quality service.We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Nov 2024
bathroom sink leaking
Comment from Hotel Management
11 Nov 2024 by DL, Hotel Management
Hi Veng, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the leaking bathroom sink. We will send our maintenance team to address and fix the issue as soon as possible.We appreciate your understanding and patience.
by A verified traveler
Posted 4 Nov 2024
Lobby needs upgrades.
The first impression was not good but when we got to our rooms it was great. Excellent breakfast choices and well looked after. Excellent housekeeping. Good beds linens and bathroom supplies
Comment from Hotel Management
5 Nov 2024 by DL, Hotel Management
Hi Susan, Thank you for your detailed feedback. We're glad to hear that you enjoyed your room, the excellent breakfast choices, and the outstanding housekeeping. It's also wonderful to know that you found the bed linens and bathroom supplies to your satisfaction.We appreciate your comments about the lobby needing upgrades and the initial impression. Your feedback is important to us, and we will take it into consideration as we strive to improve our facilities and provide the best experience for our guests.We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Oct 2024
When we got there (pretty late) the front desk was nice and accommodating. There was ok breakfast, it was quiet, the 2nd room they put us in was clean minus the shower head. (1st one had a spill and smelled weird.) For the price it was overall nice
Comment from Hotel Management
28 Oct 2024 by DL, Hotel Management
Hi Amy, Thank you for sharing your detailed feedback. We're glad to hear that our front desk staff were nice and accommodating during your late arrival. It's great to know that you enjoyed the quiet atmosphere and found the second room clean, despite the issue with the shower head. We apologize for the inconvenience caused by the first room and any shortcomings with the breakfast. Your comments are valuable to us, and we strive to improve based on your feedback. We hope to welcome you back for an even better stay in the future.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by DL, Hotel Management
Hi Louis, Thank you for your valuable review. We hope you give us another chance to serve you better.
by A verified traveler
Posted 19 Oct 2024
We checked in and moved all our stuff up to the third floor and the key didn't work. After four trips down to the desk and back for new keys she finally moved us to a different room so we had to move all our stuff. That was the beginning of the poor experience. We were hurricane refugees from the West Coast. Our power came back on earlier than expected but they chose not refund two nights that were unused with more than 24 hours notice. The overnight front desk guy said normally they would refund that no problem but because of the hurricane they wanted a five night minimum. They're gouging hurricane victims. My house was in the eye of Milton. Luckily it wasn't as bad as feared and the power was on way earlier than expected...but they wouldn't refund the money... Manager refused. The hotel was emptying out when I left but manager tried to claim that it was full? Not sure what that was about.
They made the decision to keep about $500 from me because they wanted to make a quick buck on hurricane refugees. It's appalling behavior.
Comment from Hotel Management
21 Oct 2024 by DL, Hotel Management
Hi Benjamin, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the room key and the subsequent room change, as well as for any frustration caused by our refund policy during such a stressful time.We want to clarify that due to the state of emergency and to ensure we could accommodate as many evacuees as possible, we had a minimum length of stay restriction in place. This policy was necessary to manage room availability effectively and to provide a safe refuge for everyone, including allowing pets to stay, which is not our usual policy.We assure you there was no price gouging, and we strived to remain the most affordable option in the area during the hurricane. We regret any misunderstanding and appreciate your feedback, which helps us improve our services.We hope to have the opportunity to provide a better experience in the future under more favorable circumstances.
by A verified traveler
Posted 16 Oct 2024
We chose this hotel because it was still available on short notice and because it was very reasonable.
It looks like a boutique hotel. We loved the hot water in the bathroom snd the bed was comfortable. We also were pleased when we needed help. The front desk person was very swift in fixing the door lock. Our friends had a number of things wrong with their room but the help came quickly in replacing the light and other features. The one thing that drove us crazy was the street racing cars at all times of the day and night! The police need to deal with this serious situation. BW should invest a little money in this hotel and promote it as an old Florida feel hotel. We stayed here one week.
I miss the hot water on demand and the beds. The staff were very friendly, too.
Comment from Hotel Management
19 Oct 2024 by DL, Hotel Management
HI Candida, Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed the boutique feel of our hotel, the comfortable beds, and the hot water in the bathroom. It's wonderful to know that our front desk staff were quick to assist you and your friends with any issues.We apologize for the inconvenience caused by the street racing cars. Your safety and comfort are our priorities, and we will certainly address this matter with the local authorities. We also appreciate your suggestion about investing in the hotel and promoting its old Florida charm.We hope to welcome you back in the future and provide you with an even better experience.
