Ratings based on 966 Verified Reviews
2.4 Room cleanliness
3.3 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The fact that it was too close to the fwy and I could hear the cars speeding made it hard for me to sleep.Homeless people hanging out in the parking lot had me awake, I didn’t feel safe.
Comment from Hotel Management
22 Nov 2024 by Management , Hotel Management
Thank you Yeimi for taking the time to submit a review about your stay. We're sorry to hear that you had some issues with your stay. We hope you will give us another chance in the future to better serve you!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to submit a review we appreciate your feedback.
by A verified traveler
Posted 18 Nov 2024
Multiple car alarms going off through the night. Dogs barking. Not comfortable
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
“I’m sorry to hear about your bad experience. “we’ll work hard to fix the issue you experienced. Thank you for letting us know, we wish you the best in your future travels.
by A verified traveler
Posted 17 Nov 2024
The rooms are very dirty. Holes in the walls and in the floor. There were hairs still left in a dirty bath tub. Was unable to get a full refund, so had no choice but to stay the night. In the morning we found a pigeon come out from under the bed. We had no idea it was there while we slept. There were men sitting outside in their vehicles watching people walk to their vehicles. They were going to unoccupied vehicles, trying the handles, and when they saw they were locked they walked back to their own rides.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Thank you for this feedback. We're sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
by A verified traveler
Posted 14 Nov 2024
Needs up keeping
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to submit a review we appreciate your feedback.
by A verified traveler
Posted 12 Nov 2024
Disgusting and dirty.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to submit a review about your stay. I sincerely apologize for any inconveniences you encountered during your stay! If you would have brought the issue to front desk’s attention, we would have taken care of issue right away. At Extend-A-Suites North-Phoenix we like to ensure our guests have a clean comfortable stay. I'm sorry we failed; we hope you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 12 Nov 2024
I'm being nice by giving this place one star. The rooms had holes in the walls, holes and cracks in the flooring. The bathtub was dirty, the floors were dirty and hair on them. This place is run down and the manager and office staff with the exception of the security guard is rude as hell. Tons of homeless wandering around outside and hanging out in rooms on bottom floor, just straight up disgusting . Trust me ....pay the extra 20 dollars to stay somewhere else for the night.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Thank you for this feedback. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
by A verified traveler
Posted 10 Nov 2024
I had good experience here.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
The team here at Extend-a-Suites-Phoenix is thrilled to hear such good feedback! Thank you for taking the time to leave a review we appreciate your feedback.
by A verified traveler
Posted 10 Nov 2024
Stay elsewhere!
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
