Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The bathroom had two cockroaches.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Staff were very helpful
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Dedham, Hotel Management
Dear RaoulThank you for your feedback! We're so glad to hear that our staff was helpful during your stay. We truly appreciate your kind words and look forward to welcoming you again in the future.
by A verified traveler
Posted 17 Nov 2024
The property lies about having a swimming pool. It’s been out of use for quite some time.
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Dedham, Hotel Management
Dear KrissieThank you for sharing your feedback. We sincerely apologize for the inconvenience regarding the swimming pool. We understand how important this amenity can be, and we’re sorry for any confusion caused by the information provided. We will make sure to update the details to reflect the current status. Your feedback is valuable, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 16 Nov 2024
Always a nice place to go Staff is really great always trying to help and really good breakfast
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Dedham, Hotel Management
Dear DonelleThank you for your wonderful feedback! We're thrilled to hear that you always enjoy your visits and that our staff is able to provide great service. We're also glad you enjoyed the breakfast! We look forward to welcoming you back soon.
by A verified traveler
Posted 13 Nov 2024
Drains in both sink and shower were not working properly
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Dedham, Hotel Management
Dear guest Thomas, Thank you for your feedback about the drain and sink not working properly. We’ve worked with maintenance to fix the issue, but we’re very sorry that it wasn't resolved sooner. We are currently updating our hotel and hope this prevents any additional issues. Thanks again for your review and we hope you stay with us the next time you return to Dedham.
by A verified traveler
Posted 12 Nov 2024
It's a place that people can visit.
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Dedham, Hotel Management
Thanks for taking the time to send us this great review. We hope to see you again soon at Holiday Inn Dedham!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Holiday Inn Dedham, Hotel Management
Dear guest Rajendra,Thank you for sharing your thoughts about your recent stay at the Holiday Inn Dedham. We are very sorry you weren’t happy with your experience here. New perspectives about our hotel and our guestrooms help us make improvements to experiences here on an ongoing basis. Please share any additional comments or feedback with us anytime.
by A verified traveler
Posted 5 Nov 2024
Over all a pleasant stay.
Comment from Hotel Management
7 Nov 2024 by Holiday Inn Dedham, Hotel Management
Dear guest Heriberto,Thank you for very much for your feedback. We are glad to hear that you had a pleasant stay. We do hope to welcome you again soon
by A verified traveler
Posted 3 Nov 2024
I have calles to advise that we were going to arrive late, at around 10PM and they said there were no problem. We reserved 2 rooms with 4 poeple in each, 2 adults and 2 kids. When we arrived, we got to the room and only the main bed was done, the sofa bed was not made (and the reservation was for 4). We called to get linens, and called 3 more times after that, and this guy showed up an jour later, talking on the phone through video call with kids screaming on the other side of the call. I had to ask him to close ths phone please, the kids were sleeping and then he just handed me the linens. I asked him if it was me that had to make the bed st 11PM and with the kids sleeping and tired and he answered that he doesn't make beds. So, both rooms had to make the bed, at 11PM, in a hotel that we paid mode than 400$ a night. Also, the next morning there were only 2 towels, we were 4. I called the front desk, they brought 2 more up. The morning after, AGAIN, 2 towels, we called and she told me that we had to go to the reception to get more towels, because housekeeping wasn't in yet. So I had to go in my PJS to the reception and get them. It's absurd. And also the pool wqs clased. We had booked a hotel with a pool for the kids and it was closed and we had no idea.
Comment from Hotel Management
4 Nov 2024 by Holiday Inn Dedham, Hotel Management
Dear guest Adjani,Thank you for your feedback. We do apologize for the inconvenience that you experienced during your stay, we appreciate you bringing this to our attention. We’ve discussed this with our teams and will make every effort to be more vigilant going forward. We hope you’ll give us a second chance if you visit Dedham in the future
