Ratings based on 288 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Winnsboro
Posted 7 Sep 2024
Difficult to access.
Nice staff.
Comment from Hotel Management
8 Sep 2024 by GM, Hotel Management
Dear Sandra,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be friendly and accommodating. However, we're sorry to hear that you experienced some difficulty accessing our hotel.Your feedback is valuable to us, and we'll certainly look into ways to improve accessibility for our guests. If you have any specific suggestions or encountered particular challenges, we'd love to hear more so we can address them directly.We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.
by A verified traveler
Posted 25 Aug 2024
I needed a room for a couple of nights for an event in Wichita Falls and Decatur was the perfect location in between there and Dallas. There was a misunderstanding on my part cuz of the app. The Manager / Owner Champ was very nice and accommodating with helping me get it all straightened out. He truly was a CHAMP!
For the price, it was nice sized room, cold ac on a blazing hot Texas day, very clean and comfortable quiet night stay, and breakfast in the morning. Located right off of the highway and close to all the restaurants and stores, Walmart, Dollar General, Whataburger, Braums, Chilis etc. glad I chose the Lone Star Inn. Whenever I need to return to the area this will be my go to place to stay!
Comment from Hotel Management
26 Aug 2024 by GM, Hotel Management
Thank you, Stewart, for your fantastic review! We're thrilled to hear that you enjoyed your stay at Lone Star Inn and that our location was convenient for your trip. It's wonderful to know that Champ was able to assist you and ensure your stay was comfortable. We take pride in providing clean, comfortable rooms and great service, so it's great to hear you appreciated that, especially on a hot Texas day! We look forward to welcoming you back whenever you're in the area. Safe travels and see you soon!
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
3 Jul 2024 by GM, Hotel Management
Thank you very much for your feedback , see you soon .
by A verified traveler
Nice Hotel
Posted 30 Jun 2024 on HotelsThe bathroom is outdated, the bed is comfortable and the general manager (Owner) Champ is top notch customer service. Very friendly and helpful.
Comment from Hotel Management
30 Jun 2024 by GM, Hotel Management
Dear Andy,Thank you for your fantastic 10 out of 10 review! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that you found the bed comfortable and experienced top-notch customer service from our general manager. We truly appreciate your kind words about his friendliness and helpfulness.We're sorry to hear that the bathroom didn't meet your expectations. Please know that we are in the process of updating our facilities to ensure every aspect of your stay is enjoyable.We hope to welcome you back soon for another exceptional experience!
by A verified traveler
Posted 28 Jun 2024
The property is three minutes from the medical facility where we were going to be.
Comment from Hotel Management
28 Jun 2024 by GM, Hotel Management
Dear Ann,Thank you for your five-star review! We're delighted to hear that our location was convenient for your visit to the medical facility. We strive to provide a comfortable and accessible stay for all our guests, and it's wonderful to know we met your needs.We look forward to welcoming you back in the future.Best regards,GM
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by GM, Hotel Management
Thank you very much for your feedback.
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by GM, Hotel Management
Thank you very much for your feedback , see you soon in future , thanks for your time.
by A verified traveler
Posted 15 Jun 2024
The GM was friendly; prompt service. Convenient location to the highway, shops and restaurants. Room was spacious and clean. Hotel was quiet. Breakfast was all you need - waffles, cereal, fruit, coffee.
Comment from Hotel Management
16 Jun 2024 by GM, Hotel Management
Dear Cindy,Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a five-star experience during your stay!It's great to know that you found our General Manager friendly and appreciated the prompt service from our team. Our convenient location and proximity to the highway, shops, and restaurants are indeed some of the features we are proud of, and we're glad they added to your positive experience.We're delighted that you found your room spacious, clean, and quiet, as guest comfort is our top priority. It’s also fantastic to hear that you enjoyed our breakfast offerings. We aim to provide a variety of options to cater to all our guests' needs.Thank you once again for your kind words. We look forward to welcoming you back on your next visit!
by A verified traveler
Overnight Sty
Posted 14 Jun 2024 on HotelsOvernight stay on way to Amarillo. Room was on end close to main road and had a hard time sleeping. I heard Semi trucks down shifting as coming into town all night.
Room was nice for the price.
Comment from Hotel Management
15 Jun 2024 by GM, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience with us. We are pleased to hear that you found the room nice and that it offered good value for the price. However, we regret that your sleep was disturbed by the noise from the main road.For your future stays, please feel free to request a room away from the road, and we will do our best to accommodate you. Your comfort is our priority, and we aim to provide a restful environment for all our guests.We appreciate your feedback and hope to welcome you back on your next visit to Amarillo.Best regards,GM
by A verified traveler
Posted 6 Jun 2024
It’s not what it was advertised and I am very suspect on the positive reviews. No elevator, the sheets on the beds were the worst I’ve ever seen. The good news, there may have been 3 guests, so the word is getting out to stay away.
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Thank you very much jeff for your feedback and sorry for any inconvenience , thanks for your time.
