Ratings based on 201 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
👍
Comment from Hotel Management
5 Nov 2024 by Assistant General Manager Kristi Stum, Hotel Management
Thank you so much! Decatur is lucky to have such wonderful guests like you! We’re looking forward to your next stay, and we’ll make sure to keep everything just as fantastic. See you again soon!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Kristi Stum Assistant General Manager, Hotel Management
Dear Qing,Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed your stay with us and appreciate your feedback.If there’s anything specific that would have made your experience a 5-star one, please let us know. We strive to improve and provide our guests with the best possible experience. We hope to welcome you back soon!
by A verified traveler
Posted 12 Oct 2024
Noisy people disrupted our stay
Comment from Hotel Management
22 Oct 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you for sharing your feedback with us. We’re sorry to hear that noisy guests disrupted your stay. We strive to create a comfortable and relaxing environment for all our guests, and it’s disappointing to know we fell short during your visit.Please know that we take noise issues seriously and are working to address them. If you decide to stay with us again, we’d be happy to arrange a quieter room for you.Thank you again for your comments, and we hope to have the opportunity to provide you with a better experience in the future
by A verified traveler
Posted 4 Oct 2024
Nice clean and comfy
Comment from Hotel Management
22 Oct 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you found your stay clean and comfortable. Our team works hard to ensure a pleasant experience for all our guests, and your feedback truly brightens our day.We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you for the great review. We hope to see you again soon.
by A verified traveler
Posted 22 Sep 2024
Great
Comment from Hotel Management
23 Sep 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you for your short and sweet review! We're delighted to hear you had a great experience. We hope to welcome you back soon!
by A verified traveler
Posted 8 Sep 2024
Very clean and nice!
Comment from Hotel Management
9 Sep 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review on Expedia. We are thrilled to hear that you found our property very clean and nice. Your feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back in the future!
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you so much for taking the time to leave us such a fantastic 10 out of 10 review! We are thrilled to hear that you had a perfect stay with us. Your kind words and positive feedback truly mean a lot to our team.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you for taking the time to share your feedback and for giving us an 8 out of 10! We’re glad to hear that you had a positive experience with us.We’re always looking for ways to improve, so if you have any specific suggestions or concerns, please feel free to share them. Your insights are invaluable to us and will help us enhance our service.We hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 17 Aug 2024
Great
Comment from Hotel Management
19 Aug 2024 by Kristi Stum Assistant General Manager, Hotel Management
Thank you for your wonderful 5 out of 5 review! We’re thrilled to hear that you had such a positive experience with us. Your feedback is incredibly encouraging and motivates us to keep delivering the best possible service.We look forward to the opportunity to welcome you back. If there’s anything specific you enjoyed or any way we can make your next stay even better, please don’t hesitate to let us know!
