Ratings based on 857 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
No free breakfast or coffee. Most hotels offer complimentary coffee in lobby.
by A verified traveler from Daly City
Posted 24 Aug 2024
Great swimming pool (indoor/outdoor). It’s by the river with nice view
Comment from Hotel Management
7 Sep 2024 by David, Hotel Management
Thank your for the kind review
by A verified traveler
Posted 23 Aug 2024
Rooms are always clean and the river view is a nice bonus! Staff are friendly and accommodating to your needs! Wonderful stay!
Comment from Hotel Management
7 Sep 2024 by David, Hotel Management
Thank your for the kind review
by A verified traveler
Posted 17 Aug 2024
Ill stay at the fairfield my next two trips
Comment from Hotel Management
18 Aug 2024 by David, Hotel Management
We apologize that your stay was not up to Hilton standards; and, hope that you choose to stay with us again
by A verified traveler
Posted 17 Aug 2024
Our stay was wonderful. The Staff are amazing , pleasant and helpful
Comment from Hotel Management
18 Aug 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
12 Aug 2024 by David, Hotel Management
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!
by A verified traveler
Posted 9 Aug 2024
It was nice.
Comment from Hotel Management
9 Aug 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 3 Aug 2024
Overall nice hotel. Had to wait a short time for room to be available even though we arrived after 4 pm check in. Room was spacious. Bathroom door needed replaced but shower was nice. Pool area was nice.
Comment from Hotel Management
8 Aug 2024 by David, Hotel Management
Thank you for the review
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
29 Jul 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 18 Jul 2024
My husband and I stayed at this hotel as a pit stop along our travel route. The hotel was said to be an upscale hotel, but this was not the case. I will say that the room itself was nice and clean and the bed was comfortable. That is pretty much where it ends. The walls are paper thin, so you hear everything, and I do mean everything. Up until 3am we heard people running up and down the halls and being extremely loud which kept us from sleeping peacefully. Along with this, was the extremely loud traffic. This hotel sits on the corner of two streets, so you get traffic in both directions. It was very loud all night. The "restaurant" is also small and not very welcoming.
Comment from Hotel Management
18 Jul 2024 by David, Hotel Management
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!
