Ratings based on 389 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jul 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024
All was well. Except for two things
For an hotel of this class there should be USB ports to charge phones and ipads in the room. There weren’t and it wasn’t easy to recharge. The plugs weren’t firm enough to stand the plug converters and there was no surface near the bed or near a table.
The staff was very helpful but some looked like students who were a bit at sea. Maybe think about more training?
But except for this, all was fine
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 4 Sep 2023
by A verified traveler from chester springs
Posted 3 Sep 2023
by A verified traveler
Posted 28 Aug 2023
Need to upgrade the rooms and common areas
by A verified traveler
Posted 13 Aug 2023
This is a very nice hotel, just across the large Deauville beach. Room was big enough, big bathroom in superb condition and very clean. Excellent breakfast. Rooms could be a bit in better shape, given that this is a 5 star hotel. And room service could have been more focused in details: for instance, a seagull left a little "present" in one of our windows, and 2 or 3 full days passed without the room service cleaning it. But overall, a very nice option for this charming town.
by A verified traveler
Posted 8 Aug 2023 on Hotels
The hotel is beautiful my only complaint is that there is not a shower in the bathroom only a shower head in the bath. Also having the toilet separate with no hand washing felt a little unhygienic
by A verified traveler
Posted 31 Jul 2023
I just returned to this hotel after 10 years and overall I was very disappointed. The hotel is very outdated and needs a full refurb. Bathrooms are from the 80s. There are cracks on the facade and on the asphalt in front of the hotel and by the pool area. The pool area have employed young inexperienced staff.
Once we arrived to the hotel we headed straight to the pool area to have a late lunch. We were given a table which supposedly had been cleaned and set up for us but which had pieces of spaghetti in gaps on the table, also bread crumbs and parmesan from previous guests on the placemats, seriously disgusting. When I informed the waitress, she didn’t even apologise, tried to remove some of the spaghetti which was trapped in a gap on the table and just said “sorry my fingers aren’t small enough to remove the rest”. She could have just come with a knife or scissors to scrape it up.
Also when we arrived to lie down by the pool, nobody even checked if we were from the hotel and though the poolboy saw that I was struggling to raise the parasol, he didnt do anything. I had to waive and call for him to come over.
At breakfast the avocado at the buffet was mouldy- anyone could see that with the naked eye.
The only positives: the bar which has a very nice feel to it, the location, and last but not least the concierge Frank. He is very knowledgeable, enthusiastic and friendly and goes above and beyond!!
That said, I will not be returning.
by A verified traveler from San Francisco
Posted 17 Jul 2023
Bathrooms are a little tired but lovely property.
