Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
This is a wonderfully unique experience and we enjoyed the excellent staff and service at the Inn. Those who are here for Death Valley likely know that there are literally no other services/civilization for miles outside of the Inn and the Ranch, but the properties are so well done that everything is easily available at those sites. We dined at every restaurant except the Wildrose Tavern, and had good to great meals each time - the Last Kind Words Saloon was the favorite for dinner, the Inn Dining Room was the favorite for breakfast. The pool and sauna were both very well-maintained and the garden and the stargazer deck are well worth the stroll (especially sunset on the stargazer deck!). We splurged on the casitas which were comfortably furnished, and I personally loved getting around on the included golf cart!
by A verified traveler
Posted 15 Nov 2024
The building is historic, and beautifully decorated with a western theme. The location and views are magnificent.
by A verified traveler
Posted 11 Nov 2024
I like the convenience of going all the visiting points and also the surrounding area is very pretty. The staffs are very nice. But the most unpleasant thing happened the night I checked in. Two dead bugs were found on the floor by headboard. I couldn’t sleep due to this and worry about the sanity of the room although the bed sheets are changed. The next morning I found one giant cockroach on the corridor. It is disturbing. The hotel is so pricey but it is not clean. I think this is the most concerning thing for everyone. All we want is a clean room to stay. So I won’t suggest staying at this hotel
by A verified traveler
Posted 8 Nov 2024
Beautiful property and great staff. When you want to something special for yourself, this is a great place to stay
by A verified traveler
Posted 4 Nov 2024
Lovely quiet retreat. Excellent staff.
by A verified traveler
Posted 4 Nov 2024
Great oasis. Convenient for National Park exploration. Easy in and out. Restaurant staff are friendly and service oriented.
by A verified traveler
Posted 25 Oct 2024
Well restored resort reminicent of Hollywood's Golden age, as though we might see movie starts & moguls at any time. Enough modcons to keep today's travelers on track. Literally an oasis in the desert. Would return in a heart beat.
Comment from Hotel Management
26 Oct 2024 by Concierge, Hotel Management
Hi Susan, Thank you so much for being our guest at The Inn! We are delighted to hear that you had a wonderful stay with us. Your feedback truly means a lot, and we appreciate you taking the time to share your experience. We hope to welcome you back soon for another fantastic visit.
by A verified traveler
Posted 24 Oct 2024
Beautiful views and property. Friendly & helpful staff.
Comment from Hotel Management
26 Oct 2024 by Concierge, Hotel Management
Hello Michael, we are so happy to hear that you enjoyed you stay. Thank you for your feedback.
by A verified traveler
Posted 23 Oct 2024
Our room (113) was flat out dingy and dirty and dark. The bathroom looked like it hadn’t been cleaned in ages - literally a cake of dust on everything and a dead spider in plain view next to the hair dryer that had clearly been there for a good while. I wore flip flops in the shower because it was so gross. Even after requesting that housekeeping come and clean the bathroom, all we got were clean towels. Choices of accommodation are scarce here but for a place that calls itself a luxury hotel, this is a three star at best. Pros - the pool is very nice, most of the staff are well meaning and the food is good. Cons - the common areas are tired and need updating. The bar and restaurant close at 9 pm. And as previously mentioned, the room was flat out gross
by A verified traveler
Posted 21 Oct 2024
Marvelous maintained property with splendid views of Death Valley. A very helpful and courteous staff truly make it an oasis in the desert.
Comment from Hotel Management
23 Oct 2024 by Concierge, Hotel Management
Hi James, We are so happy to hear that you enjoyed your stay with us! Thank you for your kind feedback. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future."
