Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waukegan
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by jt, Hotel Management
thank you
by A verified traveler
Posted 8 Nov 2024
The only problem that I have with my stay this time in Dearborn location is the bid was very lumpy and it had a big dip in the middle of the bed. The hotel staff was accommodating and relocated me to a different room in an effort to satisfy me. Thank you very much.
Comment from Hotel Management
9 Nov 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Rose,Thank you for your review following your stay at Red Roof Inn Detroit - Dearborn/Greenfield Village. I am thrilled that our accommodating staff pleased you. However, you stated that there was a bump in the bed. Your satisfaction is important to Red Roof, so your comments may be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. With thanks,Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from River Rouge
Posted 31 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Niaweika, The staff at the Red Roof Inn Detroit - Dearborn/Greenfield Village and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Nasty smelly rooms….
Comment from Hotel Management
5 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Hisham,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - DEARBORN-GREENFIELD VILLAGE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor within your room. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
Good price but not as clean as expected
Comment from Hotel Management
23 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Amir,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit - Dearborn/Greenfield Village. Despite the cleanliness of the property not as expected, I was happy to read that the affordable rates was to your liking, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Oct 2024
Front staff Kay was excellent.
Comment from Hotel Management
11 Oct 2024 by Linton Rediresponse Specialist, Hotel Management
Hi Tony,Thank you for telling us about your recent visit at Red Roof Inn Detroit - Dearborn/Greenfield Village. It's rewarding to read that our excellent staff met your expectations. At Red Roof, our primary aim is to provide our guest with an exceptional visit, so I was happy we were able to achieve that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler from Holland
Posted 6 Oct 2024
This was one of the worst properties I have ever stayed it. It was dirty-for instance an empty tiolet paper roll was left on the holder, an empty soap package was left on the counter and no soap was provided. The lamp was broken and the shade was torn and dirty. There was pubic hair in the sink. The towels were dingy and small. The chest of drawers was broken and could not be opened. The facility was dirty and guard rails had fallen off. We went and bought our on sheets because the sheets were worn and stained.
Comment from Hotel Management
9 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Diane, for taking the time to write a review of your stay at the Red Roof Inn Detroit - Dearborn/Greenfield Village. Please accept our most sincere apologies for the concerns you described regarding the lamp, drawers and all other hindrances. To uphold our high standards at RedRoof I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Brett,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Dearborn/Greenfield Village and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Nastiest hotel ever
Comment from Hotel Management
26 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Mustapha,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Dearborn/Greenfield Village. I am sorry that your experience did not meet your expectations. We are sorry to read that you found the cleanliness of our hotel, to be lacking, which impacted your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Parth,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Dearborn/Greenfield Village and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
