Ratings based on 587 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
The property was clean, neat, staff was very friendly
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We’re thrilled to hear that you found our property clean and our staff friendly. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
Bed bugs, roaches, ac didn’t work, refrigerator didn’t work. I want my money back
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of our standards, and we take your concerns seriously. Please contact us directly so we can address your situation. We appreciate your feedback and hope to resolve this matter to your satisfaction.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Oct 2024
The attendent didnt seem to care our bed sheets hadnt been changed. It had pet hair all over it. There was a sticky pad with roaches all over it behind the fridge
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback, and I apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and it's concerning to hear about the bed sheets and the sticky pad behind the fridge. We take your comments seriously and will investigate this matter with our housekeeping team to ensure it is addressed promptly.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
This was a horrible experience for myself, my daughter and my 4 year old grandson that is about to have his 3rd open heart surgery. The room had roaches so bad that we couldnt bring any of our items inside. It was so dirty that I tried to fi d another hotel room but nothing was available. We decided to leave early and I am still waiting for my refund that I still havent received as of today.
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,I sincerely apologize for the distressing experience you and your family faced during your stay. Cleanliness and guest comfort are our top priorities, and it's unacceptable that we fell short in your case. I assure you that we are taking your concerns seriously and will address the pest issue immediately.Regarding your refund, please reach out to our customer service team. Thank you for bringing this to our attention, and we hope to resolve this matter quickly.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
it was absolutely disgusting. There were pillows “drying outside “on the ground. There was roaches and bugs all in the bathroom of our first room. There was a microwave sitting on the floor. The refrigerator didn’t work. The shower didn’t work when we moved to the new room the next day there was a towel at the bottom of the fridge that fridge also didn’t work and there was roaches crawling on the beds.
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,I am truly sorry to hear about your experience during your stay. This is not the standard we strive to uphold, and I deeply apologize for the cleanliness and maintenance issues you encountered. Your feedback is crucial, and I assure you that we will take immediate action to address these concerns. Please contact us directly at [email or phone number] so we can discuss this further and ensure you receive the assistance you deserve.Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Sep 2024
It was peaceful and quiet
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your lovely review! We're delighted to hear that you found your stay peaceful and quiet. We strive to create a relaxing atmosphere for our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Sep 2024
Me and my girlfriend stopped in for one night on way to vacation spot we were tired so it was late so we didn’t say nothing couple dead bugs smashed on walls room did not smell the cleanest towels rough not clean smell when leaving we noticed sheets stained appeared looked like blood I can not recommend this location and I will not stay again
Comment from Hotel Management
18 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, as this is not the standard we strive to uphold. Your comments regarding cleanliness and maintenance are concerning, and we will address them with our team immediately. We appreciate you bringing this to our attention and hope you’ll reconsider staying with us in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Sep 2024
When we got there we had to move rooms. The room they put us in the light above the sink didn’t work, there was a line going across the tv, and the fridge was leaking.
Comment from Hotel Management
5 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you faced during your stay, including the room issues. This is not the experience we aim to provide. We will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
Rooms smell bad
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the unpleasant smell in your room. Please know that we take this issue seriously and are addressing it to ensure a better experience for future guests. Your comfort is our priority, and we hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Aug 2024
I paid 100 deposit in cash and when I went to check out the lady walked up to my room and came down with a smoke detector and accused me of removing it from the wall and took my 100 and stuck it in her pocket. I told her I had a smoking room and besides I couldnt even reach the smoke detector to take it down but she argued with me that I did it. I asked to speak to someone above her but she refused.
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing this matter to our attention. We sincerely apologize for your experience during check-out and the misunderstanding regarding the smoke detector. This is not the level of service we strive to provide. Please reach out to us directly so we can address your concerns and resolve this issue promptly.We appreciate your feedback and hope to make things right.Sincerely, Hotel Manager