Ratings based on 853 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Leander
Posted 5 Sep 2024
Room had cockroaches, the A/C was broken with water liking from underneath, the put a towel to soak the water which of course didn't hold the amount of water liking that got all the way to under the bed. Our huge mistake was that we didn't tell them as soon as we got there and ask to move us to a different room because we were exhausted from driving all day long, so we just came and went to sleep. It was the next day that we actually saw everything including a cockroach inside of our luggage. Obviously, they said no refund because they could have move us to a different room.
Comment from Hotel Management
9 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Matthew,I appreciate you sharing your feedback following your stay at the Red Roof Inn Defuniak Springs. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pest at our hotel and the a/c. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler from Hialeah
Posted 10 Aug 2024
The property was just what I needed for his trip. However the staff that was at the front desk was not efficient. The room was equiped with 1 already wet bath towel and there were 2 of us. When towels were requested he replied additional towels were not provided. It was explained and he agreed to provide another towel but never brought it to the room instead he was playing on his phone when we went to get it at the office. He finally provided ONE towel that was removed from another room. So my recommendationis if you need to be in the area use this hotel as the location and price are perfect but bring your own towels.
Comment from Hotel Management
11 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Thank you for leaving your honest feedback, Leticia. I was thrilled to see you mention that the hotel was just what you needed for your trip and you were pleased with the prices. However, I was truly disappointed to see you highlight that the staff's lack of efficiency and additional towels left your stay to be less than ideal. We are very sorry for your experience. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Aug 2024
They have more roaches than guests! Filthy! Towels were dirty. There was i will assume a smudge of human feces on the wall by the toilet. There was blood on the tile in the shower and not just a little. Check out was at 11:00 and the non cleaning cleaning lady was beating on the door at 8:47am. I slep with my shoe in self defense of any further bug issues. I finally fell asleep at about 4:30am. Only atopped because of being on the road coming from Texas and oncoming weather conditions. I was dreaming i guess when i checked out and expressed the issues and didnt even get as much as an apology from the 2 gentlemen at the counter. Expedia should have someone that travel around and makes sure that they are not advertizing waterfront property in Arizona! NEVER AGAIN!
Comment from Hotel Management
9 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Lisa,I appreciate you sharing your feedback following your stay at the RED ROOF INN DEFUNIAK SPRINGS. I was saddened to read your stay fell short of expectations due to the insects you reported, the possible blood you saw on the tile, the unclean towel and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Aug 2024
Unique to me while traveling: dirty sink w/ food particles, scroungy bathtub. NO desk phone answered— clerk said phones were “out”.
Clerk cleaned sink/Btub. Then, in our state of exhaustion from country road driving at midnight, we noted a drink can left beneath the ac unit: the occupant crawled out of it when the can was touched: a roach. We smashed it. Prayed. Went to bed. NO breakfast-opposite of advertised.
Comment from Hotel Management
6 Aug 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Valued Guest,Thank you for telling us about your recent visit at RED ROOF INN DEFUNIAK SPRINGS. I was disappointed to read that the uncleanliness concerns, insect you reported and the other concerns hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Jul 2024
Tv didn’t work
Bathtub nasty and didn’t work
Comment from Hotel Management
30 Jul 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Dustin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Defuniak Springs. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with cleanliness of the bathtub, and Tv. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler from Tomball
Posted 28 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DEFUNIAK SPRINGS and I appreciate your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 20 Jul 2024
Fine
Comment from Hotel Management
23 Jul 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Dunia,Thank you for telling us about your recent visit at RED ROOF INN DEFUNIAK SPRINGS. It's good to read that your experience was satisfactory, prompting in your 4/5 score. At Red Roof, our primary aim is to provide our guest with an exceptional visit, so I was happy we were able to achieve that with your visit.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler from Lebanon
Posted 20 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Kathleen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DEFUNIAK SPRINGS and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Jul 2024
I would never stay there again.
Comment from Hotel Management
9 Jul 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello David,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN DEFUNIAK SPRINGS. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I'm disheartened to have lost your business and confidence in our brand, however I understand and respect your decision. Wishing you more enjoyable travels ahead.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Jul 2024
I did like the photos I saw on the web it had a pool as well , but when I arrived, at this location it did not look like the photos .the photos were showing more modern hotel with a pool. there is no pool at this location,Not a lot of furniture in the lobby for guests to sit as they arrive.This is more like a motel not like a hotel.
Comment from Hotel Management
8 Jul 2024 by Sashauna RediResponse Specialist, Hotel Management
Thank you for leaving your honest feedback, Luz. I was saddened to read your stay fell short of expectations due to the appearance of the hotel not meeting your expectations. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
