Ratings based on 1,122 Verified Reviews
3.8 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Dead area after 7 pm
Comment from Hotel Management
20 Nov 2024 by Marc, Hotel Management
Sorry you didn't enjoy your stay Sharif. Many people like the area because of the quietness.
by A verified traveler
Posted 17 Nov 2024
Love having door open to hear the waves all night. Worth the money; will stay again
Comment from Hotel Management
17 Nov 2024 by Marc, Hotel Management
I agree Debra. Nothing better than the sound of the ocean to help you sleep!
by A verified traveler from Orlando
Posted 17 Nov 2024
I loved the pool and jacuzzi, didn’t like that the tiki bar wasn’t operational.
Comment from Hotel Management
17 Nov 2024 by Marc, Hotel Management
Glad you had a great stay Manuel. Sorry about the tiki bar. It is seasonal.
by A verified traveler
Posted 17 Nov 2024
I would like to note that on mostly all of their negative reviews, they never seem to take accountability nor offer an apology to dissatisfied guests for the inconveniences they caused. So I wouldn’t be surprised if they respond in the same rude and low class manner to this review. I’ll start by adding that we booked here last minute to spend a nice anniversary weekend. As soon as we arrive, the lady at the front desk doesn’t even greet you. Major red flag. Soon after getting into our room we were almost nauseous with the smell of Pot because one of the rooms on our floor was smoking heavily. We tried to call front desk yet they never answered. So we go downstairs within ten minutes and asked kindly if they could switch out our room. She declined and refused to acknowledge that guests were smoking in the hotel even tho the place says no smoking on premises. Also said there were no CLEAN rooms available.. even tho the place seemed rather empty. So then We asked for a refund, she said that I had to get with the manager the next morning. So without much choice left we decided to go back to our room and give it another shot, hoping the smell of pot would go away. Within the hour it came back. And lots of cockroaches started coming out from the sofa and furniture. So we decide to check out. I showed the front desk the pictures of the roaches and she didn’t even offer an apology. She couldn’t be bothered. Don’t throw your money away at this place. Worst experience I’ve ever had.
Comment from Hotel Management
17 Nov 2024 by Marc, Hotel Management
Thanks for your feedback Manny. I do apologize for the issues you had. As for my responses to other negative reviews - there are always two sides to every story. The majority of the time when there is a bad review it is because of people just wanting a free night. I'm not saying we don't any faults. As for the roaches you mentioned, the desk clerk said the pictures you showed were just bugs that flew in from your balcony door being opened. It was also noted that the smoke was coming from the tiki bar area which is one of the areas where guests are allowed to smoke. Again, we are not perfect. We don't claim to be. What we do provide is a clean room to get a good nights sleep in.
by A verified traveler
Posted 16 Nov 2024
Toilet seat loose and there is a really strong smell of chlorine! Specially for me that uses cpap
Comment from Hotel Management
17 Nov 2024 by Marc, Hotel Management
Thanks for the feedback Pablo. Maintenance took care of the toilet. I will speak with housekeeping on the use of the bleach.
by A verified traveler
Posted 15 Nov 2024
My go to hotel if I want to fish the surf
Comment from Hotel Management
17 Nov 2024 by Marc, Hotel Management
Love to hear you had a great time Kyler!!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Marc, Hotel Management
Thanks for staying with us John! Hope to see you again soon.
by A verified traveler
Posted 13 Nov 2024
Price...location..staff
Comment from Hotel Management
14 Nov 2024 by Marc, Hotel Management
Can't wait to see you guys again!!
by A verified traveler
Posted 10 Nov 2024
The only good thing I can say about this property was the staff was friendly and the view of the ocean was beautiful.
The bad was the rooms were not cleaned, it looked the the floors had not been swept in between guests. Found a lighter between pillows on the bed. Mold in bathroom on tub and shower curtain. The shower head was nasty. The list goes on..
Comment from Hotel Management
10 Nov 2024 by Marc, Hotel Management
Thanks for your feedback Angela. The lighter was yours Angela. I saw you using the very same lighter earlier in the day.
by A verified traveler
Posted 10 Nov 2024
The rooms were not very clean. Can see the dirt against the walls, behind the furniture.
Comment from Hotel Management
10 Nov 2024 by Marc, Hotel Management
We are so sorry about that Doris, I will speak with housekeeping.
