Ratings based on 1,070 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
The property is under renovations so it was noisy throughout the day with construction going on in the upper floors. Daytons Beach in general looks like it’s stuck in time. We saw homeless people in the neighborhood and people that looked like they were on drugs. The beds were comfortable and the room was clean enough. I used the gym and it was adequate. The outside area where the pool
Is has been renovated and looks
Nice. The restaurant breakfast was good but I’m used to staying at holiday inns with a breakfast buffet. I’m
Thinking they may not use the buffets because of either construction or stragglers may enter that they cannot keep track of. The beach here is rough.
Comment from Hotel Management
16 Dec 2024 by Tom Clapsaddle, Hotel Management
Dear Leticia;I wanted to apologize for the opportunities that you experience while a guest of my hotel. I am sorry about the individuals that you encountered in the Daytona Beach area. The local government is working on a creative solution to this issue. I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Tom Clapsaddle, Hotel Management
Dear Annette;I wanted to apologize for the obvious opportunities that you must have experiences while a guest of my hotel.I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 6 Dec 2024
I killed at LEAST 3 roaches in my room!The staff/housekeepers were extremely loud in the morning as if guests weren’t in their rooms sleeping.I could literally hear their entire conversations,accents & all.ALL the ice machines were broken.It was the worst hotel experience I ever had.I will not be goin back & I most certainly do bot reccomend it.
Comment from Hotel Management
6 Dec 2024 by Tom Clapsaddle, Hotel Management
Dear Xandria;I wanted to apologize for the opportunities that you experience while a guest of my hotel.I have addressed these items with both my housekeeping and maintenance staff, and I assure you that we are working to correct these items for the future.I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025, including room #304 that you had occupied while a guest here.I do hope that you give us another opportunity to serve you in the future.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 30 Nov 2024
It was avaerage
Comment from Hotel Management
2 Dec 2024 by Tom Clapsaddle, Hotel Management
Dear Robert;I wanted to thank you for taking the time to complete a survey for my hotel, The Holiday Inn & Suites Daytona Beach, On the Ocean. It is good to hear from our guests that we have done our jobs in taking care of you!I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Tom Clapsaddle, Hotel Management
Dear Marlene;I wanted to thank you for taking the time to complete a survey for my hotel, The Holiday Inn & Suites Daytona Beach, On the Ocean. It is good to hear from our guests that we have done our jobs in taking care of you.I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler from Debary
Posted 25 Nov 2024
The pictures of the property show you a nice and update hotel, however it is being remodeled as of 11/24/24, the room was nice but it was dated, the room did have an ocean view but the windows are so dirty that it was hard to see out of it. The service was actually great and it was a great value, I just wish the pictures of the room were more accurate. The lobby does look exactly like the pictures
Comment from Hotel Management
25 Nov 2024 by Tom Clapsaddle, Hotel Management
Dear Jeison;I wanted to apologize for the opportunities that you experience while a guest of my hotel.I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025 including the window that was in your guestroom.I do hope that you give us another opportunity to serve you in the future.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Tom Clapsaddle, Hotel Management
Dear Robby;I wanted to thank you for taking the time to complete a survey for my hotel, The Holiday Inn & Suites Daytona Beach, On the Ocean. It is good to hear from our guests that we have done our jobs in taking care of you!I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 19 Nov 2024
Great location
Comment from Hotel Management
22 Nov 2024 by Tom Clapsaddle, Hotel Management
Dear Megan;I wanted to thank you for taking the time to complete a survey for my hotel, The Holiday Inn & Suites Daytona Beach, On the Ocean. It is good to hear from our guests that we have done our jobs in taking care of you!I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 16 Nov 2024
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Comment from Hotel Management
22 Nov 2024 by Tom Clapsaddle, Hotel Management
Dear Terry;I wanted to thank you for taking the time to complete a survey for my hotel, The Holiday Inn & Suites Daytona Beach, On the Ocean. It is good to hear from our guests that we have done our jobs in taking care of you!I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
by A verified traveler
Posted 14 Nov 2024
I enjoyed everything about this property but the only thing is that in check in, I was given a room and key to another guests room. I understand it was a mistake but the safety of me and that guest was compromised and left a really negative first impression.
Comment from Hotel Management
14 Nov 2024 by Tom Clapsaddle, Hotel Management
Dear Melanie;I wanted to thank you for bringing this issue to my attention. This should not have occurred. I will be talking with the Front Desk Clerk about how important it is that we get this correct 100% of the time. If there is anything that I can do for you please do not hesitate to contact me here at the hotel. I also wanted to let you know that we will be finished renovating all of our guestrooms and hallways by January 2025.I do hope that you give us another opportunity to serve you in the future whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
