Ratings based on 820 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The bathroom door didn't have a stop bumper to keep it from hitting the glass shower doors. and the shower door were a bit hard to glide otherwise our stay was excellent!
Comment from Hotel Management
16 Dec 2024 by MINI, Hotel Management
We are very sorry to hear that you encountered such unusual inconveniences during your most recentexperience with us. I hope you will accept our sincerest apologies for the service failure. We hope youcome back to see how we continually improve to impress our guests more with each visit, remember weare located on international drive and close to the parks. We hope to see you soon on your next visit.
by A verified traveler
Posted 13 Dec 2024
Checkin was good. Don’t bother with the free breakfast, go to Waffle House.
Comment from Hotel Management
13 Dec 2024 by mini, Hotel Management
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal and hope that you will give us another opportunity to prove ourselves. Contact us to discuss your experience further.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by MINI, Hotel Management
We are glad to know about your pleasant experience in our hotel, and that you have enjoyed your stay! Thank you for recognizing our effort to give our guests the best stay. We hope to see you soon!
by A verified traveler
Posted 7 Dec 2024
Close to i95
Comment from Hotel Management
8 Dec 2024 by mini, Hotel Management
On behalf of our entire staff, we thank you for choosing our hotel! To see that we were able to provide our guests with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing your amazing rating
by A verified traveler
Posted 7 Dec 2024
I arrived and was told that did not have my reservation!!!
Expedia's confirmation process is in need of review.
I received a confirmation but it appeared Expedia did not have a confirmation from Comfort Inn and Suites.
Expedia’s customer service team was very kind but the compensation for their error was what I feel it should be for my inconvenience. The hotel Expedia secured for me was substandard!!
Comment from Hotel Management
7 Dec 2024 by Mini, Hotel Management
We are very sorry to learn of this incident during your recent visit. It was not in our system and Expedia need to send us your reservation details on time. Hotel was full and I was not able to provide you a room. This is not Hotel's fault but this is certainly not taken lightly and has been submitted to management for review. Providing our guests with a pleasant experience is of the utmost importance to us and for that reason we are very sorry that we were unable to meet your needs. We look forward to earning your business on future trips so you can see our continued improvement. Remember that we are close to the International drive and close to your favorite parks.
by A verified traveler
Posted 29 Nov 2024
Dirty sheets and pillow cases
Comment from Hotel Management
30 Nov 2024 by mini, Hotel Management
We sincerely appreciate and value your feedback as our guest.Your complaints will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our service. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!!!
by A verified traveler
Posted 27 Nov 2024
it was ok. had reservation problems
Comment from Hotel Management
28 Nov 2024 by mini, Hotel Management
We sincerely appreciate and value your feedback as our guest.Your complaints will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our service. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!!!
by A verified traveler
Posted 24 Nov 2024
Pretty nice hotel
Comment from Hotel Management
26 Nov 2024 by mini, Hotel Management
we sincerely appreciate and value your feedback as our guest.Your complaints will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our service. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us gain soon !
by A verified traveler
Posted 22 Nov 2024
When checking in i was told they didnt have a room available even though my room was booked in advance ans paid fornot
Comment from Hotel Management
23 Nov 2024 by mini, Hotel Management
we are sorry for your inconvenience. The hotel was full and Expedia made that reservation not us. Its their mistake not ours. We would like to apologize for your inconvenience. we accept full responsibility for the mistake made by Expedia and we would make them correct in future.you always welcome to our hotel and thank you to inform us.
by A verified traveler
Posted 19 Nov 2024
Ok
Comment from Hotel Management
19 Nov 2024 by mini, Hotel Management
thank you for staying with us. Its our pleasure to serve you as our guest. you always welcome to us.
