Ratings based on 454 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Good location
Comment from Hotel Management
20 Dec 2024 by Vashauna, Hotel Management
Hello JayThank you so much for choosing to stay with us! From everything you’ve shared, it seems like you had a truly wonderful experience, and we’re delighted to have been a part of it. We hope your time here was relaxing and memorable, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Vashauna, Hotel Management
Dear Julia,Thank you for your kind words! We’re thrilled to hear you had an enjoyable stay with us. It’s always our goal to ensure our guests feel comfortable and well cared for.If there’s anything specific you loved or any way we can make your next visit even better, we’d love to hear your thoughts. We hope to welcome you back soon!
by A verified traveler
Posted 25 Nov 2024
Well clean
Comment from Hotel Management
3 Dec 2024 by Vashauna , Hotel Management
Dear Phillip,Thank you for your kind feedback! We’re delighted to hear that you had a pleasant stay and appreciated the cleanliness of our property. Our team takes great pride in maintaining a welcoming and spotless environment for our guests.We hope to have the pleasure of welcoming you back soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
by A verified traveler
Posted 27 Oct 2024
Staff is unpleasant attitude in talking to guests. They don't respect when people have quite mornings and prefer to stay calm.
Comment from Hotel Management
5 Nov 2024 by Vashauna , Hotel Management
Dear Mr. Bishoy,Thank you for sharing your feedback with us, and please accept our sincerest apologies for any unpleasant interactions you experienced. We strive to provide all our guests with a welcoming and respectful environment, and it’s clear we fell short of our standards during your stay. Your preference for a calm and peaceful morning is entirely understandable, and we apologize that this was not fully respected.Please know that we will be addressing this with our team to ensure a more positive experience for all our guests in the future. Thank you again for staying with us and for bringing this to our attention.Warm regards,Vashauna
by A verified traveler
Posted 17 Oct 2024
The reception was very nice.
Comment from Hotel Management
18 Oct 2024 by Vashauna, Hotel Management
Dear Huery,We hope you had a wonderful stay with us at TownePlace Suites! It was truly a pleasure to have you as our guest, and we want to thank you for choosing us for your visit.
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by Vashauna, Hotel Management
Thank you for choosing to stay with us! We're delighted to hear you enjoyed your experience. We are always striving to improve, so if there's anything we could do to make your next stay even better, please let us know. Your feedback is invaluable to us, and we look forward to welcoming you again soon!
by A verified traveler
Feels like a touch of home!
Posted 30 Sep 2024 on HotelsI loved the decor and comfort level of my suite. It was very easy to relax and unwind. I especially liked the quiet, peaceful atmosphere. Lastly, the hotel staff was friendly and very accommodating.
Comment from Hotel Management
7 Oct 2024 by Vashauna, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you loved the decor, comfort, and peaceful atmosphere of your suite. Our team takes great pride in making sure our guests feel relaxed and well taken care of, and we're glad to know we achieved that for you. We hope to welcome you back soon for another relaxing stay!
by A verified traveler from Carlisle
Posted 22 Sep 2024
Comment from Hotel Management
7 Oct 2024 by Vashauna, Hotel Management
Thank you for choosing to stay with us! We're delighted to hear you enjoyed your experience. We are always striving to improve, so if there's anything we could do to make your next stay even better, please let us know. Your feedback is invaluable to us, and we look forward to welcoming you again soon!
by A verified traveler
Posted 14 Sep 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Vashauna, Hotel Management
We sincerely thank you for staying with us! Your visit means so much to us, and we're grateful for the opportunity to serve you. We hope your experience was exceptional, and we look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more memorable, please let us know!
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Vashauna, Hotel Management
Thank you for choosing to stay with us! We truly appreciate your visit and hope you had a wonderful experience. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
