Ratings based on 950 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
The room type that was confirmed was not available and the staff was not helpful in rectifying the issue. They blamed the entire mix up on Expedia and claimed they did not have the type of room available that was confirmed on the registration.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay and your response.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay and your response.
by A verified traveler
Posted 21 Nov 2024
Might want to watch videos of how Greg interacts with customers. I felt like I was disrupting his Bingo game online.
Comment from Hotel Management
25 Nov 2024 by Denise, Hotel Management
Thank you for your response. I will be following up on this issue.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay with us!
by A verified traveler from Wheeling
Posted 13 Nov 2024
No hot water for morning shower. We got reimbursed.
Comment from Hotel Management
16 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay. We truly apologize for the issue with your stay. It has been corrected.
by A verified traveler
Posted 11 Nov 2024
fine
Comment from Hotel Management
12 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay and response.
by A verified traveler
Posted 9 Nov 2024
Had a great stay will stay again
Comment from Hotel Management
12 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay and your response.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay and response!
by A verified traveler from Kitchener
Posted 9 Nov 2024
NA
Comment from Hotel Management
9 Nov 2024 by Denise, Hotel Management
Thank you for your recent stay and response!
