Ratings based on 388 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
by A verified traveler
Posted 20 Sep 2024
Clean rooms, access to shopping and dinner options. Great location to stay for Wright State graduation.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Upon arrival asked the clerk where the ice machine was located. Found no ice on the property. Also no drinking cups available in the room. Along with that the remote control for the TV had no batteries, This was the first 20 mins of our 2 day stay. Other residents had the TV so loud you could not sleep. Also for a non smoking property this property had smoked filled rooms and smokers in the parking lot. Just not able to ever stay at this property again.
Comment from Hotel Management
4 Sep 2024 by Hotel Management, Hotel Management
Dear Richard, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we hope to provide you with a better experience should you choose to stay with us again. Sincerely,Hotel Management
by A verified traveler
Posted 27 Aug 2024
Becky was very helpful and Polite and professional. Called a night before arriving to my stay, she verified everything was set.
Comment from Hotel Management
28 Aug 2024 by Hotel Management, Hotel Management
Dear Eric, We appreciate you for choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer! Thank you for your great comments about our comfortable accommodations and our friendly and accommodating team member, Becky. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
by A verified traveler
Posted 4 Aug 2024 on Hotels
So-so place to stay; they charge for plates and dinnerware; TV not so good—lost signal during a storm
Comment from Hotel Management
5 Aug 2024 by Hotel Management, Hotel Management
Dear Andrew, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. Our front desk is always available to help you. We are committed to keeping our accommodations clean and well-maintained as we make notes for the future. Until these plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Posted 13 Jul 2024
