Ratings based on 456 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
I have been staying in this Quality Inn for about 24 years and it has only gotten worse each year. The price is extremely expensive for this area! The management is rude and not helpful. $550.00 for 2 nights in a slum is ridiculous! I will never stay here again! W.E Burke
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Hi Walter, We are always pleased to welcome you to our hotel, and we were happy to see you again recently. We are sorry that certain aspects of this stay did not meet our usual high standards, and we appreciate your constructive feedback. Our rates fluctuate greatly depending on many factors, and we are sorry that your rate on this occasion was particularly high. We hope that upon your return, you will note that the property and the service that you receive is of the quality that you have come to expect from us. We hope to welcome you back soon. Best Regards,Guest Experience Team
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 20 Oct 2024
Front desk staff were friendly and helpful. Hotel was older, however it was clean and meet our needs for a one night stay while traveling.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Hi Sonya,Thank you for sharing your experience with us! It’s wonderful to hear that our front desk staff made a positive impression with their friendliness and helpfulness.We appreciate your understanding regarding the age of the hotel; we strive to maintain a clean and welcoming environment for all our guests. It's great to know we could meet your needs during your one-night stay while traveling.We hope to welcome you back in the future for another enjoyable visit!Best Regards,Guest Experience Team
by A verified traveler
Posted 20 Oct 2024
Great
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Donna, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience Team
by A verified traveler from Cheyenne
Posted 19 Oct 2024
Staff was very accommodating to my needs and very friendly. Would recommend.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Hi TJ, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff was accommodating and friendly during your stay. We appreciate your recommendation and hope to welcome you back again soon!Best Regards,Guest Experience Team
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Edna, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Best Regards,Guest Experience Team
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Robert, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Best Regards,Guest Experience Team
by A verified traveler
Posted 24 Sep 2024
Everything was OK
Comment from Hotel Management
30 Sep 2024 by Guest Experience Team, Hotel Management
Robert, thank you for taking the time to share your feedback with us. We're glad to hear that everything was OK during your stay at Quality Inn & Suites Dawsonville. We appreciate your comments and will use them to continue improving our services for all our guests. We hope to welcome you back again for an even better experience. Thank you for choosing to stay with us!Best Regards,Guest Experience Team
by A verified traveler
Posted 10 Sep 2024
Their key system was a mess. every time we left our room and came back the key didn't work. they have no elevator so we were up and down the steps many times to get new keys.
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Hi Denise, Thank you for choosing to stay at our hotel and for providing us with your feedback. We apologize profusely for the issues that you had with your keys, and for the inconvenience that was caused by having to return to reception to get new keys. We will certainly aim to provide you with a better stay when you return in the future. Best Regards,Guest Experience Team
by A verified traveler
Posted 9 Sep 2024
Staff was rude, unwilling to solve problems, did not seem to care about loud neighbors. Very very unhappy with this stay.
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Hi Christina, It sounds as if we failed to provide you with the type of stay that our guests have come to expect from us and we apologize sincerely. We will discuss your comments with our entire team, and formulate a plan to improve several of our procedures so that future guests can enjoy better experiences with us. Thank you for your constructive feedback. Best Regards,Guest Experience Team
