Ratings based on 288 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Tasha, Hotel Management
Thank you, Matthew for the 5/5 rating.
by A verified traveler
Posted 21 Nov 2024
The staff are amazing !
Comment from Hotel Management
22 Nov 2024 by AV, Hotel Management
Thank you for such a positive feedback towards our staff.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Tasha, Hotel Management
Thank you, for the rating, Sasha!
by A verified traveler
Posted 14 Nov 2024
Good enough. But the lack of investment into renewing the property is evident. The public area carpeting is stained and worn. The shower curtain in my room was coming apart at the seams. The electric fireplace in the room worked (nice feature, for sure) but the front frame was loose and appeared to be coming apart. The chair in the room was stained. Those little details just add up to the sense that the property is getting tired.
Comment from Hotel Management
15 Nov 2024 by Tasha, Hotel Management
Thank you, Stephen for sharing your feedback. We are actively working on plans to refresh and improve the property to provide a more comfortable and welcoming environment for our guests. I appreciate your understanding and hope you’ll give us another opportunity to provide you with the experience you deserve
by A verified traveler
Posted 13 Nov 2024
Good
Comment from Hotel Management
13 Nov 2024 by Tasha, Hotel Management
Thank you for the rating, Gabriel.
by A verified traveler from Calgary
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by AV, Hotel Management
Thank you for the positive feedback.
by A verified traveler
Posted 8 Nov 2024
Stayed here anticipating sitting in the hot tub….however after a long drive and a long hike your room, that plan was a bust. Rooms and property were clean but I only booked so I could use the hot tub. There are cheaper options for just sleep.
Comment from Hotel Management
8 Nov 2024 by AV, Hotel Management
Thank you for your feedback. We’re sorry the hot tub was unavailable during your stay, and we understand your frustration. While we’re glad you found the property clean, we know that the hot tub was a key reason for booking with us. Unfortunately, due to some maintenance issues, it was out of order. Also, front desk should called and told you prior about this situation. We’ll look into the issue and appreciate your comments. We hope to welcome you back in the future for a better experience.
by A verified traveler
Posted 1 Nov 2024
Ok place
Comment from Hotel Management
4 Nov 2024 by Tasha, Hotel Management
Hi Cindy,Thank you for the rating. Please let us know how we can do to make your next stay even more enjoyable.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Tasha, Hotel Management
Thank you, Anni for the rating
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Tasha, Hotel Management
Thank you, Kyle, for the rating.
