Ratings based on 914 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
It was filthy!!!
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Lavonda, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 15 Nov 2024
0/10 do not recommend. Property is dirty, smelly, ran down. Dirty sheets, stained walls, filthy bathroom, terrible check in/out process. Extended stay has just went down to nothing.
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Jonte, Thank you for taking the time to review our hotel. We deeply apologize for the experience you had during your stay. It is clear we fell short of providing the quality of service and cleanliness we aim to deliver, and we understand how disappointing this must have been. Please know that we are committed to enhancing our property and services to prevent such issues in the future. Your comments are invaluable in helping us focus on areas needing improvement. We hope you will consider giving us another chance to provide you with a much more pleasant and comfortable stay next time.Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
When I showed up to check in at 12:48 they wouldn’t open the window to check me in but I could hear the employees back there laughing. Stayed for an hour trying to check in my room then finally gave up and went to another hotel
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Andrea, Thank you for sharing your experience. We are sorry to hear about the inconvenience you faced during check-in and any frustration this caused. We understand how important a smooth, prompt check-in is, and your feedback helps us address such issues with our team. We apologize for this experience and hope we may have the chance to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
The staff are amazing and very helpful. Romeo, Elijah, jose, Vanessa are the best.
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Keylan, Thank you for your wonderful feedback! We are thrilled to hear that Romeo, Elijah, Jose, and Vanessa made such a positive impact on your stay. At Extended Stay America, we strive to provide exceptional service, and we’re grateful for your kind words. We look forward to welcoming you back for another great experience!Sincerely,Management Team
by A verified traveler
Posted 12 Nov 2024
It was okay. Would re-book
by A verified traveler
Posted 11 Nov 2024
Horrible service. Paid for the room and arrived on time and then they stated my room was given away. I don’t have a place to stay and stuck for hours out in the streets with my son. The front desk personnel had no empathy and shut the door in our faces. Do NOT “reserve” anything with them!
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Dear Angelica, We deeply regret the situation you experienced and truly understand the distress it caused, especially traveling with your son. We sincerely apologize for the inconvenience and the lack of empathy shown by our team during this time. This is certainly not the level of service we aim to provide. Please rest assured that our team will review your feedback, and we will take corrective measures to prevent this from happening in the future. We appreciate you sharing your experience and hope you’ll consider giving us another chance to provide a better stay.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
Overbooked, no room for me that I had already reserved and paid for
People hanging out smoking drugs…lobby smelled like it too
Very loud, rude and swearing
Property was very dirty with trash everywhere
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear David, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
Elijah was very quick and helpful in checking us in thank you
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Elizabeth, Thank you for the feedback. We are delighted that you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We hope to serve you again in the future.Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
Extended Stay: no pot, no plates, no utensils, no ice maker in the fridge. This a Motel 6 that charges for a lousy room.
Comment from Hotel Management
31 Oct 2024 by Hotel Management , Hotel Management
Dear Andrew, Thank you for taking the time to provide your feedback. We regret that your stay did not meet expectations and understand that having essential items readily available is crucial for a comfortable extended stay. Your comments will be shared with our team to improve guest experience and ensure our amenities align with expectations. We hope for a future chance to better serve you.Sincerely,Hotel Management
