Ratings based on 560 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Carlos Rodriguez GM , Hotel Management
Thank You. Please come back and see again.
by A verified traveler
Posted 19 Sep 2024
Daytime front desk staff seemed to be bothered when approached. Only one key card per room due to property not having enough. No kitchen supplies in room to use to cook or eat with.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Love staying here. I come here once a month for husband's medical treatment in Orlando. Very clean and very quiet. Peaceful!!!
Comment from Hotel Management
13 Sep 2024 by Carlos Rodriguez GM, Hotel Management
Thank You.
by A verified traveler
Posted 13 Sep 2024
Just enjoy the peacefulness and very clean in the room and property!
Comment from Hotel Management
13 Sep 2024 by Carlos Rodriguez GM, Hotel Management
Thank you.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager
by A verified traveler
Posted 8 Sep 2024
It was very clean and the staff were accommodating
Comment from Hotel Management
10 Sep 2024 by Carlos Rodriguez GM , Hotel Management
Thank You.
by A verified traveler
Posted 5 Sep 2024
Great place to stay!
Comment from Hotel Management
5 Sep 2024 by Carlos Rodriguez GM , Hotel Management
Thank You! Please come back and stay with us again.
by A verified traveler
Posted 5 Sep 2024
The property has people hanging out some people also live here you can clearly tell some have addiction i felt unsafe not only when i checked in some one called & play on our phone repeatedly until i was advised to uplug phone jack as the could not trace who was call
calling from another room
Comment from Hotel Management
11 Sep 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for your review. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. Sincerely, Carlos Rodriguez
by A verified traveler
Posted 2 Sep 2024
The staff were friendly, however the room was disgusting. I had to check out early due to their being roaches inside of our room. There wasn’t just one or two there were about 5-6 that we saw running around the room and even on the bed as well as in the bathroom. When we checked in the room felt moist and the air was shut off for some reason. Even with the ac turned on in the room when we were there for the only night that we stayed the room was still very stuffy. There’s a lot of questionable people walking in the building and the elevator smelled like marijuana. Our hallway smelled like fish. The surrounding area of the hotel is nice, but for some reason this hotel missed the mark. I wouldn’t recommend anyone to stay here if you can help it.
Comment from Hotel Management
2 Sep 2024 by Carlos Rodriguez GM, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager
