Ratings based on 302 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The place was absolutely a dump cockroaches all over the place shady people in and out of the hallways dangerous area the whole 9 yards I can’t say enough I would never ever even look at that place again. Expedia should do more research before they put people in places like that unless you want to be there
Comment from Hotel Management
18 Nov 2024 by Guest Relations Management , Hotel Management
Dear Anthony, Thank you for sharing your experience. We truly regret that your stay did not meet expectations. We take guest safety and comfort very seriously, and we understand your concerns regarding cleanliness and security. Your feedback is valuable, and we will be addressing these matters with our team to ensure improvements are made. We strive to provide a welcoming environment for all our guests, and we're sorry that you did not feel that way during your visit.
by A verified traveler
Posted 10 Nov 2024
Cigarette smell everywhere, torn sheets, broken bathroom door locks. Not recommended.
Comment from Hotel Management
11 Nov 2024 by Guest Relations Management , Hotel Management
Dear Marytrini, Thank you for sharing your experience with us. We understand how unpleasant it must have been to encounter cigarette smell, torn sheets, and broken bathroom door locks during your stay. These are important issues, and we apologize for the inconvenience they caused. Rest assured, we are addressing these concerns with our team to ensure that we provide a comfortable and clean environment for all our guests moving forward. We hope you will consider staying with us again in the future for a better experience.
by A verified traveler from Tampa
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Guest Relations Management , Hotel Management
Hello Shawn, Thank you for taking the time to share your experience with us! We're pleased to see you enjoyed your stay and appreciate your positive rating. It's always a joy for us to offer a warm and welcoming atmosphere, and we’re glad you felt that here. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon for an even more enjoyable stay!
by A verified traveler
Posted 29 Oct 2024
Sketchiest hotel you will ever come across
Comment from Hotel Management
1 Nov 2024 by Guest Relations Management , Hotel Management
Dear William,Thank you for taking the time to share your thoughts. We regret that your stay did not meet your expectations, as we aim to provide a safe and welcoming environment for all our guests. Your feedback is important to us, and we will use it to review our standards and improve the experience we provide. If there's anything specific that you believe would enhance our guests' comfort, please don’t hesitate to let us know. We hope you’ll consider giving us another opportunity to make a better impression in the future.
by A verified traveler from Honesdale
Posted 29 Oct 2024
Stay away !
Comment from Hotel Management
1 Nov 2024 by Guest Relations Management , Hotel Management
Dear Kipp,Thank you for sharing your thoughts. It’s truly disappointing to hear that your experience left you feeling this way, as we work hard to ensure a comfortable and pleasant stay for all our guests. If there were specific concerns that impacted your visit, we’d love to know so we can make things right for future guests. Your feedback is valuable to us, and we’d welcome the chance to learn more.
by A verified traveler
Posted 24 Oct 2024
The place looked like drug people and crackheads live there. It was disgusting. It was not clean. It was not an elevator. It was nothing in the sink was all molded. The tub was leaking water. It was disgusting. Disgusting.
Comment from Hotel Management
27 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Carl,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not align with the high standards we strive to maintain for all of our guests. Cleanliness and guest comfort are top priorities for our team, and we routinely conduct inspections and maintenance to ensure each room meets our standards. The issues you mentioned are certainly not typical of our property, and we regret that your stay did not reflect the positive environment we aim to provide. We appreciate your comments, as they help us identify areas for continued improvement, and we hope you'll give us another opportunity to better serve you in the future.
by A verified traveler from KATY
Posted 24 Oct 2024
Muy deteriorado y algo inseguro en las noches, las puertas del edificio se mantiene abiertas dañadas. Por una. Noche y sin familia puede ser opción, pero jamás iría con la familia
Éxito
Comment from Hotel Management
25 Oct 2024 by Guest Relations Management , Hotel Management
Dear Gustavo,Thank you for sharing your experience with us. We understand that a sense of safety and a well-maintained environment is key to feeling comfortable, and we're sorry this wasn’t the experience for you. Your feedback about the building’s doors and overall condition is very important to us, and we’re committed to making the necessary improvements to ensure our guests feel secure and at ease. We truly value your thoughts and will be addressing these points with our team.
by A verified traveler
Posted 13 Oct 2024
Property should not be operating
Comment from Hotel Management
14 Oct 2024 by Guest Relations Management , Hotel Management
Dear Donald,Thank you for your feedback. We understand that your stay was not up to expectations, and we apologize for any inconvenience caused. We want to assure you that our hotel will be undergoing a full renovation starting December 1, and we are excited about the improvements to come. We hope you’ll consider visiting us again and experiencing our newly updated property.
by A verified traveler from Weston
Posted 6 Oct 2024
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Comment from Hotel Management
7 Oct 2024 by Guest Relations Management , Hotel Management
Hi Eliana!We sincerely appreciate your fantastic 5/5 rating. Knowing that you had such a great time working with us is wonderful. We are happy that everything lived up to your expectations and really appreciate your support. It's wonderful to see that your stay was characterized by the kind service and welcome atmosphere we constantly strive to deliver. We are excited to have you return for again another fantastic visit!
