Ratings based on 742 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
It was really nice. Clean and I was very satisfied!!
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Derek,Thank you for your wonderful feedback! We’re delighted that you had a comfortable stay and hope you enjoyed everything we have to offer our guests. It was a pleasure having you here at Hotel Blackhawk, Autograph Collection, and we look forward to having you join us again in the future.
by A verified traveler
Posted 3 Nov 2024
Very nice hotel was impressed with the cleanliness
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Shawn,Thank you for your kind words. It’s wonderful to hear that Hotel Blackhawk, Autograph Collection made a positive impression during your stay. Creating a well-maintained environment is a top priority, and it’s rewarding to know that this contributed to your overall experience. We look forward to welcoming you back for another pleasant visit.
by A verified traveler
Posted 21 Oct 2024
New Chef and staff were awesome. Incredible tasty food options for dinner lunch and breakfast
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Douglas,Thank you for your review. We're delighted our delicious culinary offerings and exceptional hospitality resonated with you, and we'll share your compliments with our team. We look forward to welcoming you back to Hotel Blackhawk, Autograph Collection.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Hotel Blackhawk Team, Hotel Management
Dear Julia,Thank you for your kind feedback! We’d love to welcome you back to Hotel Blackhawk, Autograph Collection for another comfortable visit. We hope to see you again soon!
by A verified traveler
Posted 15 Oct 2024
The service was awful. Maid never came. Slept in unmade room, they didn't empty garbage, etc. Restaurant was understaffed, one server. Employees were lathargic. Very cold unwelcoming feeling. Sad, for such a glorious old bones property. Was much better years back. One good plus was chef, and evening bartender. That may have been only employees on property that served us.
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Mike,While it was a pleasure welcoming you back, and we are happy you enjoyed the service from our wonderful chef and bartender, we are surprised and saddened that you were disappointed overall with your stay. Please know that we are usually known for our top-notch service, and we apologize that this wasn't reflected in your experience. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
by A verified traveler
Posted 2 Oct 2024
Seemed to be very understaffed. Kitchen slow to get food out. Service at bar slow. Did not even stay for breakfast as one waitstaff for 15 tables. Half of them not bused and meals were coming out slowly. One table of 4 got 2 breakfasts, then one 2 minutes later and the last a coup[le of minutes later. Never even got coffe for 10 minutes and just left and ate on the road. Restaurant was out of wings, french fries and coffee pods for the room. Bathroom floor and shower needed cleaning and tile not good in some areas of the shower. Most disappointing Marriott stay in our memory.
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear David,We are disappointed your experience staying with us did not align with the high standards our brand represents, and we apologize for any inconvenience. Our team will review your comments to identify areas we can improve to ensure your next visit is better. Thank you for your feedback, as it helps us continuously improve, and we hope you will consider staying with us again.
by A verified traveler
Posted 29 Sep 2024
Check in was easy and fast. Our room was clean and the tv welcoming me was a cool surprise. If I am ever back in the city, I will look them up first!
Comment from Hotel Management
2 Oct 2024 by General Manager, Hotel Management
Dear Clifton,Thank you for your kind feedback! We're glad you had a smooth and quick check-in and enjoyed our clean room and the personalized welcome on the TV. It’s great to know you’d look us up first if you're ever back in the city. We’d love to welcome you back to Hotel Blackhawk, Autograph Collection for another comfortable visit.
by A verified traveler
Posted 29 Sep 2024
The decor was a nice mix of old and new. Very friendly and helpful staff, good dining options, and convenient onside parking.
Comment from Hotel Management
2 Oct 2024 by General Manager, Hotel Management
Dear Kyle, Thank you for your kind words! We're glad you appreciated our tasteful decor and the friendly service from our team. It's great to know our dining options and convenient on-site parking added to your stay. We look forward to welcoming you back to Hotel Blackhawk, Autograph Collection soon!
by A verified traveler
Posted 25 Sep 2024
The hotel was great. The food was TERRIBLE my pasta was mush bland it was terrible
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Robert,Thank you for taking the time to leave a review. We're happy to hear that you enjoyed your stay with us; however, we are disappointed to hear that you did not enjoy the food. Please know that we will share your comments with our staff as we continue to strive for exceptional guest experiences. We hope to welcome you back in the future.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Hotel Blackhawk Team, Hotel Management
Dear Kelsey,Based on your rating, we hope you had the comfortable stay we are known for. If there was anything we could've done to improve your stay with us, please don't hesitate to let us know. We look forward to welcoming you back soon for an even better time.
