Ratings based on 983 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Affordable. Comfy beds!! New modern interior except carpet.
Warm breakfast but we went to Cracker Barrel very close to hotel.
Comment from Hotel Management
17 Nov 2024 by Dorothy Quakenbush, Hotel Management
Thank you for sharing your experience! We're glad to hear you found the beds comfy and enjoyed our modern interior. We appreciate your suggestion regarding the carpet and will certainly take it into consideration for future updates. It's great that you had a chance to enjoy the warm breakfast options, and we're happy to know Cracker Barrel was nearby for an additional dining choice. We hope to welcome you back soon.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Dorothy Quakenbush, Hotel Management
Stacy,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we deeply regret that we fell short during your stay.We would appreciate more details about what specifically impacted your experience for a 2 out of 5 rating so that we can address any issues and ensure that future guests have a more enjoyable visit. We value your input and hope to have the opportunity to welcome you again in the future.Thank you,
by A verified traveler
Posted 4 Nov 2024
The workers were kind and friendly.
Could hear traffic , windows not double paned they are the older style.
Comment from Hotel Management
4 Nov 2024 by Dorothy Quakenbush, Hotel Management
Thank you so much for your wonderful 5-star rating! We're thrilled to hear you found our team kind and friendly. We appreciate your feedback regarding the noise and the windows; we are continually looking for ways to improve our guests' experience. We hope to welcome you back soon for another stay!
by A verified traveler
Posted 1 Nov 2024
I never stayed in the hotel
Elevator was broken
Comment from Hotel Management
3 Nov 2024 by Dorothy Quakenbush, Hotel Management
Hi Tammy,Thank you for your feedback, and I apologize for the inconvenience you experienced with the elevator. Unfortunately, it is currently out of service while we wait for parts to arrive for repairs. We understand how important this is for our guests and are doing everything possible to resolve the issue quickly. We do hope you will come back and give us another try. Thank you.
by A verified traveler
Posted 27 Oct 2024
Great stay
Comment from Hotel Management
28 Oct 2024 by Dorothy Quakenbush, Hotel Management
We appreciate your business and thank you for the top rating.
by A verified traveler
Posted 13 Oct 2024
Elevator didn’t work and we were on the top floor. Room had a stale cigarette smell too. Bed was very comfortable and the room itself was clean. It was the elevator that really was the reason for the 2 stars.
Comment from Hotel Management
15 Oct 2024 by Dorothy, Hotel Management
Dear Todd,Thank you for your wonderful 5-star rating! We’re thrilled to hear that you found the bed comfortable and the room clean. However, I sincerely apologize for the inconvenience caused by the elevator being out of service.We are actively working to resolve the elevator issue and will address the smell to ensure a more pleasant experience for future guests. Your feedback is invaluable to us, and we hope to welcome you back soon for an even better stay!Best regards,Dorothy QuakenbushGeneral Manager
by A verified traveler
Posted 13 Oct 2024
I wouldn’t recommend this motel to anyone homeless person in lobby and people milling around the lobby and outside. By the looks of the motel it needs to be cleaned and refurbished. Very scary and they said they would put us on the 1st floor and the elevator was broken and they wanted us to go to the 2nd floor that’s okay if you’re middle age or younger we are in our 70’s and my husband has many health issues and can’t claim stairs. No way would we ever stay there.
Comment from Hotel Management
15 Oct 2024 by Dorothy, Hotel Management
Dear John,Thank you for sharing your feedback. I’m truly sorry to hear about your experience during your stay. I understand how important a safe and clean environment is.Regarding the elevator situation, I apologize for the inconvenience and understand how challenging it can be for those with mobility issues.Your concerns are important to us, and we appreciate you bringing them to our attention. We hope you might consider giving us another chance in the future to provide a better experience.Best regards,Dorothy QuakenbushGeneral Manager
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Dorothy Quakenbush, Hotel Management
We appreciate your business and thank you for the wonderful rating. We look forward to having you stay with us again soon.
by A verified traveler
Posted 6 Oct 2024
Parking easy to go to places.
Comment from Hotel Management
7 Oct 2024 by Dorothy Quakenbush, Hotel Management
Chanda,Thank you for your 4 out of 5 rating! We’re glad to hear you found our parking convenient for exploring the area. We appreciate your feedback and look forward to welcoming you back for an even better experience next time!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Dorothy Quakenbush, Hotel Management
Thank you for your feedback, Ryan! We appreciate your honesty and value your input. If you have specific suggestions on how we can improve, we’d love to hear them. Your experience is important to us!"
