Ratings based on 462 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
The rooms are awefull and due to a big event we were shoved on the 5th floor that is being renovated in two very small rooms. They told me that that’s all they had when I had booked this hotel weeks in advance from Canada. Disappointed with the staff (except security) who did not show a sign of care. My family and I will not be back to this hotel anymore.
Comment from Hotel Management
29 Aug 2024 by Clarisse Lim, CGSP, Hotel Management
Dear Néstor,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced.We will certainly look into these to provide more convenience for our guests.Your comments are valuable to us as they help us identify areas where we can make improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,C. LimAsst. Hotel Manager
by A verified traveler from Quezon City
Posted 15 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Clarisse Lim, CGSP, Hotel Management
Dear Joseph Benjamin,Thanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Clarisse Lim, CGSP, Hotel Management
Dear William,Thanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
by A verified traveler
Posted 25 Jul 2024
I love that the shopping mall is really nearby.
Comment from Hotel Management
29 Jul 2024 by Clarisse Lim, CGSP, Hotel Management
Dear Ellen,Thanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
by A verified traveler
Posted 22 Jul 2024
The hotel is quiet and clean.
Comment from Hotel Management
24 Jul 2024 by Clarisse Lim, CGSP, Hotel Management
Dear oscarThanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
17 Aug 2024 by Clarisse Lim, CGSP, Hotel Management
Dear John,Thanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
by A verified traveler
Posted 9 Jul 2024
It's very convenient but the parking lot is very tight! Overall all is a nice hotel!
Comment from Hotel Management
12 Jul 2024 by Clarisse Lim, CGSP, Hotel Management
Dear Ellen,Thanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.Regarding the parking, we understand the inconvenience it may have caused you. We are actively working on solutions to improve our parking facilities and make it more convenient for our guests.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
by A verified traveler
Posted 8 Jul 2024
It’s was a good stay, shower was great
Comment from Hotel Management
13 Jul 2024 by Clarisse Lim, CGSP, Hotel Management
Dear Maricris,Thanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Clarisse Lim, CGSP, Hotel Management
Dear FabianThank you for sharing your feedback with us.Your comments are valuable to us as they help us identify areas where we can make improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,C. LimAsst. Hotel Manager
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
17 Aug 2024 by Clarisse Lim, CGSP, Hotel Management
Dear Paul,Thanks for the review and star rating, too. It is such a pleasure knowing that you had a great stay with us.I surely will share your awesome review with the team. We hope to see you again soon. Regards,C. LimAssistant Hotel Manager
