Ratings based on 982 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 23 Mar 2020
Loved the staff at the bar lounge and Eagles. They knew exactly how to make the perfect margaritas and sangria!
Comment from Hotel Management
4 Apr 2020 by Colin, Hotel Management
Dear David and Susan, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
5 out of 5
by A verified traveler

Posted 19 Mar 2020 on Hotels
Great service and good food
Comment from Hotel Management
4 Apr 2020 by Colin, Hotel Management
Dear Mr. Gil, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
1 out of 5
by A verified traveler

Posted 7 Mar 2020
The toilet was broken, this was repaired. There was construction work going on outside the hotel, despite being high up, the noise was such that I did not sleep for the 2 nights I was there. I asked for another room, I was told that I would be moved, this did not happen. I asked for a cappuccino coffee at breakfast, I was told, No, it was not included. I explained all of this to the duty manager, who said she would write to me, it did not happen. I had to call over a week later as ask to speak to someone else, before I got any response. This is not what I would expect from a hotel that says it is a 5 star hotel.
Comment from Hotel Management
8 Mar 2020 by Colin, Hotel Management
Dear Mr. Andrew, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards, Colin Healy General Manager
4 out of 5
by A verified traveler

Posted 7 Mar 2020
Comment from Hotel Management
8 Mar 2020 by Colin, Hotel Management
Dear Guest , Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards, Colin Healy General Manager
5 out of 5
by A verified traveler

Posted 5 Mar 2020 on Hotels
Great customer service, clean and safe.
Comment from Hotel Management
5 Mar 2020 by Colin, Hotel Management
Dear Mr. Daniel, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
4 out of 5
by A verified traveler

Location

Posted 1 Mar 2020 on Hotels
Nice and safe
Comment from Hotel Management
2 Mar 2020 by Colin, Hotel Management
Dear Mr. Stephen, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
4 out of 5
by A verified traveler

Posted 29 Feb 2020
Near to eatery place and shopping mall. Total location convenient n easy nevigate
Comment from Hotel Management
2 Mar 2020 by Colin, Hotel Management
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
4 out of 5
by A verified traveler

Posted 18 Feb 2020
The staff were very nice, helpful and really eager and sincere to be of service
Comment from Hotel Management
19 Feb 2020 by Colin, Hotel Management
Dear Guest. Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
4 out of 5
by A verified traveler

Posted 17 Feb 2020
Comment from Hotel Management
18 Feb 2020 by Colin, Hotel Management
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,
4 out of 5
by A verified traveler

Posted 13 Feb 2020 on Hotels
Carpet needs replaced throughout the hotel, stained everywhere!
Comment from Hotel Management
13 Feb 2020 by Colin, Hotel Management
Dear Thomas, Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Thank you and best regards,
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