Ratings based on 163 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Puyallup
Posted 2 Dec 2024
The staff were amazing!
by A verified traveler
Posted 27 Oct 2024
Clean and comfortable
Comment from Hotel Management
28 Nov 2024 by Christoph, Hotel Management
Dear Cristina, Thank you for your kind review of dusitD2 Davao. We’re delighted to hear that you found our hotel clean and comfortable. Your satisfaction is our top priority, and your positive feedback inspires us to continue providing excellent experiences to our guests. We look forward to welcoming you back for another wonderful stay. Warm regards, Christoph Kuch Cluster General Manager
by A verified traveler from Boulder
Posted 19 Aug 2024
My wife and I stayed at the Dusit Davao for 7 days in August, 2024. It was our 2nd visit; we also stayed in August, 2023.
The staff are mostly friendly and seem to smile. That is the extent of the positive experience.
Unfortunately, the majority of it was very disappointing with several significant issues.
1. Many areas are moldy and dirty. Dead cockroaches are common (we saw some in the same place for the entire duration of our stay).
2. The balcony areas were not cleaned well, if at all. There is a significant amount of dirt, bird poop and grime from the air conditioning units & did not appear touched the whole stay.
3. The air conditioner vent leaked so bad that water was pouring into the kitchen area. This occurred twice. The 1st time the engineering staff cleaned it but did nothing to fix it so it was not a surprise it happened again. The 2nd time, following additional prodding, it may have been fixed but we left shortly thereafter so who knows. Judging by the mildew and worn paint near the vent this was not the 1st time it happened.
4. The service is painfully slow for a 4 star property. It was common for a coffee in the lobby lounge to take 20 minutes. Food orders were met with a response noting "it will take 20-35 mins" but it was often almost an hour; even for basic menu items.
5. Housekeeping unable to provide clean washcloths daily.
6. Zero concern by staff of how the stay was; never asked & when issues were noted they did not seem to care.
Comment from Hotel Management
20 Aug 2024 by Christoph, Hotel Management
Dear Adam,Thank you for taking the time to share your detailed feedback regarding your recent stay at dusitD2 Davao. I sincerely apologize that your experience this time did not meet the expectations set during your previous visit. It is concerning to hear about the cleanliness issues, particularly with mold, dead cockroaches, and the state of the balcony areas. This is far below our usual standards, and I assure you that your comments have been escalated to our housekeeping and maintenance teams for immediate action.I also apologize for the inconvenience caused by the leaking air conditioner and the slow service you experienced. These issues should have been addressed promptly and effectively, and I regret that they were not. Your feedback regarding the response of our staff to your concerns is particularly troubling, as we aim to provide attentive and proactive service to all our guests.Please know that we are taking your feedback very seriously, and steps are already being taken to address these issues and prevent them from happening again. We deeply value your patronage and hope that you might consider giving us another opportunity to provide you with the high standard of service that you deserve.Thank you once again for your candid feedback. Should you choose to return, please feel free to contact me directly, and I will personally ensure that your next stay is a much more positive experience.Warm regards,Christoph Kuch Cluster General Manager
by A verified traveler
So so
Posted 9 Aug 2024 on HotelsNot good enough
Comment from Hotel Management
20 Aug 2024 by Christoph, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. I’m sorry to hear that your experience at dusitD2 Davao did not meet your expectations. We strive to provide the highest level of service and comfort, and it’s disappointing to learn that we fell short during your stay.Your feedback is important to us, and we would greatly appreciate any additional details you could share so we can work on improving our services. We hope to have the opportunity to welcome you back and provide a much better experience in the future.Warm regards,Christoph Kuch Cluster General Manager
by A verified traveler
Posted 1 Aug 2024
Hotel is good but not as good as it was when I was last here 2 years ago :( I feel that the maintenance of the hotel is not as it should be which i think need be addressed. Otherwise the staff are very kind and attentive :)
Comment from Hotel Management
20 Aug 2024 by Christoph, Hotel Management
Dear Alan,Thank you for sharing your feedback with us. We’re glad to hear that you found our staff to be kind and attentive during your stay at dusitD2 Davao. However, I’m sorry to learn that your recent experience didn’t fully meet the high standards you previously enjoyed with us.Your comments regarding the maintenance of the hotel are taken seriously, and we will certainly address these concerns to ensure that we continue to provide the best possible experience for our guests. We appreciate your loyalty and hope to have the opportunity to welcome you back in the future for an improved stay.Warm regards,Christoph Kuch Cluster General Manager
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Christoph , Hotel Management
Dear Warren,Thank you so much for the perfect rating! We’re thrilled to hear you had a fantastic stay at dusitD2 Davao. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Warm regards,Christoph Kuch Cluster General Manager
by A verified traveler
Posted 2 Jul 2024
It was my first time to visit the hotel, and it's a nice experience,
Comment from Hotel Management
26 Jul 2024 by Christoph , Hotel Management
Dear Quenee,Thank you for choosing to stay with us and for sharing your experience. We’re delighted to hear that your first visit to dusitD2 Davao was a positive one. We look forward to welcoming you back and making your next stay just as enjoyable!Warm regards,Christoph Kuch Cluster General Manager
by A verified traveler
Posted 25 Jun 2024
bedsheets have hairs and stains. Towels and bathrobe are old and have stains. Reception area is slow and lounges are noisy like in airport. Glasses and coffee cups needs further washing
Comment from Hotel Management
26 Jul 2024 by Christoph , Hotel Management
Dear Rommel,Thank you for sharing your feedback. I’m truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the inconvenience. We take cleanliness and comfort very seriously, and I will address your concerns regarding the bedding, towels, and overall cleanliness with our team immediately. We will also work on improving our reception efficiency and the ambiance in our lounges.Your feedback is invaluable in helping us enhance our services, and we hope to have the opportunity to better serve you in the future.Warm regards,Christoph Kuch Cluster General Manager
by A verified traveler
Posted 29 May 2024
Once inside the front gate the property is beautiful and clean. The staff is well trained, polite and extremely friendly and helpful. The pool is amazing, the food is good. Not much to see beyond the property walls. Best to get a courtyard room and enjoy the oasis they have created.
Comment from Hotel Management
26 Jul 2024 by Christoph , Hotel Management
Dear David,Thank you for your kind words! We’re delighted to hear that you enjoyed the beauty and cleanliness of our property, as well as the friendliness of our staff. It’s great to know that you found our pool and food to your liking. We appreciate your recommendation for the courtyard room and are pleased that you felt it was an oasis. We look forward to welcoming you back soon!Warm regards,Christoph Kuch Cluster General Manager
by A verified traveler
Posted 10 May 2024
both the staff from d2 and lubi plantation are so amazing…. kudos to them for doing a good job.👏
