Ratings based on 10 Verified Reviews
4.3 Room cleanliness
3.4 Service & staff
4.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Katipunan
Posted 8 Jan 2022
by A verified traveler
Posted 13 Jan 2020 on Hotels
by A verified traveler
Posted 16 Dec 2019
Comment from Hotel Management
4 Jan 2020 by Marketing Team, Hotel Management
Thank you for your feedback! We look forward to serving you again soon.
by A verified traveler
I wish we can stay longer.
Posted 17 Aug 2019 on HotelsComment from Hotel Management
14 Sep 2019 by Management Team, Hotel Management
Thank you for the lovely review. We look forward to welcoming you back to Club Samal Resort!
by A verified traveler
Posted 30 Jul 2019
Comment from Hotel Management
2 Aug 2019 by Marketing Team, Hotel Management
Dear Valued Guest,
Thank you for your very generous rating. We look forward to welcoming you back to Club Samal Resort!
by A verified traveler
Posted 7 May 2019 on Hotels
value for money.:
Comment from Hotel Management
10 May 2019 by Club Samal Resort, Hotel Management
Dear Valued Guest,
Thank you very much for giving us a perfect score! It is nice knowing that we have met all of your expectations. We look forward to welcoming you back to the resort soon.
by A verified traveler
VERY DISAPPOINTING. I WILL NOT COME BACK.
Posted 6 May 2019 on HotelsVERY HARD AND EXPENSIVE TO GET TO, TAXI AND FERRY TOGETHER, WERE VERY HIGH. NO HELP AT THE FRONT DESK, JUST DEAL WITH IT.
THE CHARGE 1,800 PESOS, TO DRIVE BACK TO THE AIRPORT.
BREAKFAST WAS GOOD, BUT I WOULD NOT GO BACK FOR THE BREAKFAST. FRONT DESK STAFF, SEEMED LOST AND UNABLE OR UNWILLING TO ANSWER EVER SIMPLE QUESTIONS.
Comment from Hotel Management
7 May 2019 by Club Samal Resort, Hotel Management
Dear Valued Guest,
Please accept our sincerest apologies for the poor service you experienced during your stay. Rest assured that measures are being taken to address the concerns you pointed out. We appreciate your feedback and we hope to serve you again in the future.
Thank you.
by A verified traveler from Samal Davao ,Philippines
Posted 3 May 2019 on Orbitz
The place was okay but the staff don’t know their job especially in the front desk .I booked thru online I showed them my booked reference and everything they said that they haven’t have an experienced that their customer purchased thru orbitz they put us on hold waiting for so long to get in and after talking different staff they finally gave us the key.The room that I purchased wasn’t not the room that I booked they gave us only 1 bed instead of 2 so I called them to bring 2 folding beds.When I checked out again they gave us a hard time/hassles.They said they have to put us on hold because they have to verify with orbitz I told them you know this is not my problem I got all the documents that I was booked thru orbitz and orbitz took money in my account.I don’t understand why you allowed orbitz to do the transactions on line then you guys won’t trust them.They were gonna charge us again but I was really mad and charge us extra because they said they gave us suit room.After talking back and forth the manager came and showed her everything I had and I told her you guys should talk to orbitz not to give your customers a hard time and you are wasting my time.I won’t never come back again because the front desk staff were unprofessionals.
Comment from Hotel Management
7 May 2019 by Club Samal Resort, Hotel Management
Dear Valued Guest,
Please accept our sincerest apologies for the poor service you experienced during your stay. Rest assured that measures are being taken to address the concerns you pointed out. We appreciate your feedback and we hope to serve you again in the future.
Thank you.
by A verified traveler
Posted 3 May 2019 on Hotels
Comment from Hotel Management
4 May 2019 by Club Samal Resort, Hotel Management
Thank you for giving us a High Rating! We look forward to having you back at Club Samal Resort!
by A verified traveler
スタッフは親切ですが、いくつか注意が必要
Posted 14 Jun 2019 on Hotelsスタッフの方は親切で部屋も使いやすく過ごしやすかったです。レストランの食事も美味しかったです。空港ピックアップは1800ペソと高いです。帰りのボートは無料でした。マーケットでフルーツを買いましたが、ホテルに持ち込み禁止と言われました。チェックアウトまでフロントで保管されたので痛んでしまって残念です。ドリアンとかではなかったので、先に言って欲しかったです。
Comment from Hotel Management
17 Jun 2019 by CSR Marketing, Hotel Management
Dear Valued Guest,
Thank you for your feedback. We will make good use of it to further improve our services. We hope to welcome you back very soon!
